Resident Experience & Leasing Associate

Greystar Worldwide, LLC; Birmingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

Greystar in Birmingham is seeking an on-site Resident Services Assistant to manage day-to-day community operations, tenancy administration and resident experience. You will work with a team to ensure occupancy targets are met and residents receive a high-quality service.

The role requires strong customer service, organisation and English communication skills, with opportunities to assist in events, marketing and renewals. A proactive, flexible approach is essential for success.

Qualifications

• Excellent customer service skills and significant experience in a customer facing service delivery role.
• Good team player with strong relationship building and influencing skills.
• Ability to act autonomously, taking decisions and/or action when required.
• Fluent English verbal and written communication skills.

Responsibilities

• Supports and delivers front-of-house service, tenancy administration and resident experience.
• Assists with marketing events and activities to promote the property.
• Carries out leasing activities including viewings and follow-up on enquiries.
• Logs maintenance requests and completes related administrative tasks.

Skills

Customer service

Teamwork

Organization

Communication

Fluent English

Decision making

Education

General education

Tools

Microsoft Office

Word

Excel

Outlook

Job description

Greystar in Birmingham is seeking an on-site Resident Services Assistant to manage day-to-day community operations, tenancy administration and resident experience. You will work with a team to ensure occupancy targets are met and residents receive a high-quality service.

The role requires strong customer service, organisation and English communication skills, with opportunities to assist in events, marketing and renewals. A proactive, flexible approach is essential for success.