Resident Experience & Leasing Specialist

Greystar Worldwide, LLC; Greenford; On-site; GBP 21,000 - 30,000; Full time

Job summary

Greystar is offering a role focused on day-to-day property management and community support. You will help maintain occupancy and resident satisfaction through front-of-house service, marketing activity, and tenancy administration.

The role requires excellent customer service, strong teamwork, and fluent English. You will engage with residents, coordinate events, assist with rent processes, and uphold safety standards in a dynamic environment.

Qualifications

• Excellent customer service experience in a customer-facing role.
• Strong team collaboration and relationship-building abilities.
• Fluent spoken and written English communication skills.

Responsibilities

• Deliver customer service and front-of-house support to residents.
• Coordinate events and activities within the community.
• Handle queries/complaints per policy and log maintenance requests.
• Assist with marketing activities and open days.
• Support tenancy administration and rent collection processes.
• Ensure health and safety compliance per company policies.

Skills

Excellent customer service

Team player

Fluent English

Autonomous working

Organisational skills

Adaptable

Education

General education

UK Health & Safety knowledge

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar is offering a role focused on day-to-day property management and community support. You will help maintain occupancy and resident satisfaction through front-of-house service, marketing activity, and tenancy administration.

The role requires excellent customer service, strong teamwork, and fluent English. You will engage with residents, coordinate events, assist with rent processes, and uphold safety standards in a dynamic environment.