Resident Experience & Leasing Manager

Greystar; Camden Town; On-site; GBP 42,000 - 64,000; Full time

Job summary

Greystar is seeking a Customer Service Manager to lead the day-to-day resident experience at a Camden Town property. You will guide the team to achieve occupancy and retention goals, ensuring a welcoming, safe community where residents feel valued and supported.

The role focuses on delivering responsive service, coordinating with leasing, marketing and regional teams, and driving improvements in resident engagement and satisfaction. Strong MS Office and property systems experience are preferred.

Qualifications

• Good level of general education.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Proficiency in property operations systems.

Responsibilities

• Role models company values and leads by example.
• Helps manage weekend shifts and resident interactions.
• Promotes resident satisfaction by timely responses to questions and complaints.
• Coordinates updates to community social media and marketing activities.
• Supports health and safety compliance and on-call emergency coverage.

Skills

Team leadership

Customer service

MS Office suite

Property management systems

Education

General education

Tools

Word

Excel

Outlook

Job description

Greystar is seeking a Customer Service Manager to lead the day-to-day resident experience at a Camden Town property. You will guide the team to achieve occupancy and retention goals, ensuring a welcoming, safe community where residents feel valued and supported.

The role focuses on delivering responsive service, coordinating with leasing, marketing and regional teams, and driving improvements in resident engagement and satisfaction. Strong MS Office and property systems experience are preferred.