Resident Experience & Community Manager

Greystar Worldwide, LLC; Greater London; Hybrid; GBP 40,000 - 52,000; Full time

Job summary

Greystar Worldwide, LLC is seeking a Customer Service Manager to lead the day-to-day resident experience at a Greater London property. You will guide the team to achieve occupancy and retention goals and foster a vibrant, safe, and welcoming community.

As a leader, you will supervise weekend shifts, respond to resident inquiries, and coordinate engagement with services and events. You will also contribute to social media updates and liaise with the management team to deliver outstanding service.

Qualifications

• Good level of general education.
• Proficient in Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operations systems. Training will be provided.

Responsibilities

• Acts as a role model at all times by demonstrating the core values.
• Leads weekend shifts.
• Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve issues.
• Investigates and proactively identifies solutions to address resident queries or concerns.
• Develops and maintains local knowledge and information resources relevant to resident needs.

Skills

Microsoft Office

Customer service

Team leadership

Education

General education

Tools

Property operations systems

Job description

Greystar Worldwide, LLC is seeking a Customer Service Manager to lead the day-to-day resident experience at a Greater London property. You will guide the team to achieve occupancy and retention goals and foster a vibrant, safe, and welcoming community.

As a leader, you will supervise weekend shifts, respond to resident inquiries, and coordinate engagement with services and events. You will also contribute to social media updates and liaise with the management team to deliver outstanding service.