Resident Experience Lead: Care & Hospitality Champion

Avery Healthcare Group; Chipping Barnet; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading healthcare provider in Chipping Barnet is seeking a Resident Experience Manager to ensure every resident has a safe and enriching experience. This role involves championing resident satisfaction, coordinating service delivery across departments, and maintaining high standards. The ideal candidate has experience in hospitality or care settings, strong leadership skills, and a caring approach. Join us to make a difference in residents' lives and help shape the future of care.

Qualifications

• Experience in hospitality, healthcare, or care home settings.
• Background in team leadership or supervisory roles.
• Strong organisational and detail-oriented skills.
• Caring, respectful, accountable approach.
• Excellent personal presentation.

Responsibilities

• Champion resident satisfaction through engagement and feedback.
• Coordinate service delivery across all departments.
• Maintain cleanliness, presentation, and hospitality standards.
• Manage complaints and concerns effectively.
• Support home improvement projects and budget planning.

Skills

Leadership

Organisational skills

Hospitality experience

Attention to detail

Cultural awareness

Job description

A leading healthcare provider in Chipping Barnet is seeking a Resident Experience Manager to ensure every resident has a safe and enriching experience. This role involves championing resident satisfaction, coordinating service delivery across departments, and maintaining high standards. The ideal candidate has experience in hospitality or care settings, strong leadership skills, and a caring approach. Join us to make a difference in residents' lives and help shape the future of care.