Resident Experience Coordinator (Student Housing)

Unite Group; City of Edinburgh; Sur place; GBP 21 000 - 25 000; Plein temps

Avantages offerts par ce poste

Performance-related bonus

25 days annual leave

Pension scheme 4–11%

Life assurance

Share save scheme

Family Leave policies

Health plan

Employee Assistance Programme (EAP)

Volunteer day

Discounts

Résumé du poste

Unite Group in Edinburgh is seeking a Student Safety Team Member to join our friendly property team. You’ll be the face of the building, helping residents and visitors feel welcome while supporting day-to-day operations and safety procedures.

In this busy, people-focused role you’ll handle check-ins, viewings, enquiries and maintenance requests, delivering great customer experiences and helping drive occupancy and resident satisfaction.

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy, varied environment.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Responsabilités

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support
• Deliver property viewings and support bookings, helping drive occupancy and retention
• Support resident engagement activities, helping create a welcoming and vibrant community
• Respond to maintenance issues, making safe where required and raising requests for resolution
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant
• Support emergency response procedures when required
• Maintain high property standards, ensuring communal areas are clean, safe and well presented
• Work collaboratively with colleagues to ensure smooth day-to-day operations
• Record enquiries, cases and operational issues accurately within internal systems

Connaissances

Customer service

Hospitality

Communication

Problem-solving

Teamwork

Description du poste

Unite Group in Edinburgh is seeking a Student Safety Team Member to join our friendly property team. You’ll be the face of the building, helping residents and visitors feel welcome while supporting day-to-day operations and safety procedures.

In this busy, people-focused role you’ll handle check-ins, viewings, enquiries and maintenance requests, delivering great customer experiences and helping drive occupancy and resident satisfaction.