Resident Experience Coordinator

Unite Group; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Performance-related bonus

25 days annual leave

Pension scheme 4%–11%

Life assurance

Share save scheme

Enhanced Family Leave

Medicash

EAP

Volunteering day

Discounts

Job summary

Unite Group is seeking a proactive Student Safety Team Member to welcome residents, handle enquiries, and support day-to-day operations in our student accommodation. You will assist with check-ins and viewings, respond to issues, and help ensure a safe, vibrant housing environment.

Ideal candidates will have customer service experience in hospitality, retail or residential settings, with strong communication and problem-solving skills.

Qualifications

• Experience in a customer service, hospitality, retail or residential environment.
• Enjoy working with people and delivering great customer experiences.
• Have strong communication and problem-solving skills.
• Be proactive, organised and comfortable working in a busy and varied environment.
• Be confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

People skills

Communication

Problem solving

Team player

Job description

Unite Group is seeking a proactive Student Safety Team Member to welcome residents, handle enquiries, and support day-to-day operations in our student accommodation. You will assist with check-ins and viewings, respond to issues, and help ensure a safe, vibrant housing environment.

Ideal candidates will have customer service experience in hospitality, retail or residential settings, with strong communication and problem-solving skills.