Student & Guest Services Receptionist

Diversity Dashboard; Manchester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure across all depts.

Purple Place employee discount

Job summary

University of Manchester is seeking a friendly, organised Customer Services Assistant to join the Accommodation team. You will be the first point of contact for students, guests, visitors, colleagues and contractors, helping to keep our busy residential receptions running smoothly.

You will respond to enquiries, support day-to-day reception duties, assist with access, mail, payments and administrative tasks, and maintain accurate records.

Qualifications

• Experience in clerical/reception customer service environment, ideally in a large organisation.
• Strong communication skills, with the ability to deal with a wide range of people.
• Flexible and able to provide information while maintaining confidentiality.
• Good organisational skills, able to prioritise work in a busy environment and meet deadlines.
• Demonstrates ability to work in a team and support colleagues.

Responsibilities

• Undertake reception-based tasks, dealing with all customers in a courteous and informative manner.
• Provide support for administration activities associated with Accommodation and Administration as directed by the Customer Services Supervisor.
• Input and maintain operating/customer information using the appropriate computer software.
• Work and liaise effectively with all other University colleagues and departments to contribute to a professional work environment.

Skills

Communication skills

Organisational skills

Customer service

Teamwork

Confidentiality

Tools

Excel

MS Outlook

Job description

University of Manchester is seeking a friendly, organised Customer Services Assistant to join the Accommodation team. You will be the first point of contact for students, guests, visitors, colleagues and contractors, helping to keep our busy residential receptions running smoothly.

You will respond to enquiries, support day-to-day reception duties, assist with access, mail, payments and administrative tasks, and maintain accurate records.