Student Experience Champion: Build Vibrant Communities

Unite Group; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus twice a year

25 days leave + bank holidays

Pension scheme

Life assurance

Share save scheme

Family leave enhanced

Health plan (Medicash)

EAP

Volunteering day

Discounts

Job summary

Unite Group is seeking a friendly, people-focused Student Experience Team Member in Birmingham to welcome residents, answer enquiries and keep day-to-day operations running smoothly. You will support check-ins, viewings and events, assist with maintenance issues, and help create a vibrant, safe and inclusive student community across Unite Students and Hello Student properties.

Join a values-led team that offers development opportunities, competitive pay and benefits designed to support work-life

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Strong communication and problem-solving skills.
• Proactive, organised and comfortable in a busy, varied environment.
• Confident handling enquiries, complaints and resident requests.
• Experience in student accommodation, hospitality or residential environments would be beneficial but isn't essential.

Responsibilities

• Provide friendly, face-to-face customer service to residents and visitors, responding to enquiries and resolving issues.
• Support the full resident journey, including check-ins, check-outs and day-to-day resident support.
• Deliver property viewings and support bookings, helping drive occupancy and retention.
• Support resident engagement activities, helping create a welcoming and vibrant community.
• Respond to maintenance issues, making safe where required and raising requests for resolution.
• Carry out building checks and support safety procedures, ensuring the property remains safe and compliant.
• Support emergency response procedures when required.
• Maintain high property standards, ensuring communal areas are clean, safe and well presented.
• Work collaboratively with colleagues to ensure smooth day-to-day operations.
• Record enquiries, cases and operational issues accurately within internal systems.

Skills

Customer service

Hospitality

Communication

Problem solving

Teamwork

Adaptability

Residential environment

Job description

Unite Group is seeking a friendly, people-focused Student Experience Team Member in Birmingham to welcome residents, answer enquiries and keep day-to-day operations running smoothly. You will support check-ins, viewings and events, assist with maintenance issues, and help create a vibrant, safe and inclusive student community across Unite Students and Hello Student properties.

Join a values-led team that offers development opportunities, competitive pay and benefits designed to support work-life