Resident Experience & Leasing Specialist

Greystar (International); Birmingham; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Competitive pension

Healthcare

Holiday allowance

Job summary

Greystar is seeking a property/community administrator to support day-to-day property management, tenancy administration and resident experience in a busy team environment. The role involves front-of-house service, tenancy support, marketing activities and sales/leases, with a focus on occupancy and retention targets.

You will work with university clients, coordinate events, logging maintenance, and ensure compliance with safety policies while delivering outstanding resident service and

Qualifications

• Solid experience in customer-facing roles and service delivery.
• Proficient with Word, Excel, Outlook and in-house systems.
• Understanding of UK Health and Safety requirements and legislation.
• Ability to work as part of a team and independently when needed.

Responsibilities

• Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
• Supports the creation of a positive, memorable experience for residents
• Delivers all aspects of customer service, including a front of house service anticipating and exceeding resident expectations.
• Responds to customer queries and complaints, following complaints procedure.
• Supports events and activities within the Community.
• Establishes and maintains relationships with University clients.
• Develops and maintains local knowledge and information resources relevant to resident needs.
• Completes administrative tasks including logging maintenance requests, filing and preparing notices and updating databases.
• Undertakes marketing activities such as attending open days and leafleting to promote the property.
• Carries out sales and leasing activities including viewings, follow-up on enquiries and sales conversions.
• Assists with summer Community preparations, including move-in and move-out processes.
• Completes Health and Safety compliance activities in line with Company policies.
• Participates in an on call roster to provide out of hours emergency support for the Community.
• Chase outstanding rent arrears following rent collection procedures in meeting property targets.
• Promote tenancy extensions and other revenue streams such as vending.
• Raise purchase orders in accordance with procedures
• Ensure tenant refunds are completed in a timely manner and in line with Greystar’s policy.
• Look to maximise efficiency of utilities.

Skills

Excellent customer service

Team player

Communication skills

Negotiation skills

Fluent English

Organizational skills

Numerical skills

Education

General education

Tools

Microsoft Office

Booking systems

Databases

Job description

Greystar is seeking a property/community administrator to support day-to-day property management, tenancy administration and resident experience in a busy team environment. The role involves front-of-house service, tenancy support, marketing activities and sales/leases, with a focus on occupancy and retention targets.

You will work with university clients, coordinate events, logging maintenance, and ensure compliance with safety policies while delivering outstanding resident service and