Resident Experience & Leasing Coordinator

Greystar (International); Croydon; On-site; GBP 22,000 - 30,000; Full time

Job summary

Greystar in Croydon seeks a Customer Service Associate to support the property and its community, including tenancy administration, marketing, and maintenance, with a focus on delivering an excellent resident experience to achieve occupancy and retention.

The role operates on a 12-hour shift pattern: 4 days on, 4 days off. The ideal candidate will have fluent English, strong MS Office skills, and the ability to multi-task and collaborate with the team.

Qualifications

• Excellent customer service experience and strong communication skills.
• Team player with relationship-building abilities and initiative.
• Ability to act autonomously and take decisions when required.

Responsibilities

• Deliver all aspects of customer service and front of house for residents.
• Log maintenance requests and update databases; prepare notices.
• Assist with tenancy administration, marketing, events and community activities.

Skills

Customer service

Teamwork

Autonomy

Fluent English

Organisation

Numerical skills

Adaptability

Stakeholder focus

Education

General education

Tools

MS Office

Job description

Greystar in Croydon seeks a Customer Service Associate to support the property and its community, including tenancy administration, marketing, and maintenance, with a focus on delivering an excellent resident experience to achieve occupancy and retention.

The role operates on a 12-hour shift pattern: 4 days on, 4 days off. The ideal candidate will have fluent English, strong MS Office skills, and the ability to multi-task and collaborate with the team.