Resident Experience & Leasing Coordinator

Greystar Worldwide, LLC; Croydon; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

Greystar is seeking a Customer Service Associate to join the team in Croydon. You will manage the day-to-day property operations, support tenancy administration, and promote a high standard of resident experience to support occupancy and retention goals.

The role requires strong customer service skills, a collaborative team mindset, and the ability to adapt to a busy schedule with a 12-hour shift pattern (4 days on, 4 days off).

Qualifications

• Excellent customer service experience in a fast-paced environment.
• Strong team collaboration and relationship-building abilities.
• Ability to multi-task and prioritise in a dynamic setting.

Responsibilities

• Deliver exemplary resident-facing service at the front of house.
• Assist with tenancy administration, viewings and lease follow-ups.
• Handle queries and complaints following company procedures.

Skills

Customer service

Team player

MS Office

Organisational skills

Numerical skills

Fluent English

Education

General education

Tools

Microsoft Office

Job description

Greystar is seeking a Customer Service Associate to join the team in Croydon. You will manage the day-to-day property operations, support tenancy administration, and promote a high standard of resident experience to support occupancy and retention goals.

The role requires strong customer service skills, a collaborative team mindset, and the ability to adapt to a busy schedule with a 12-hour shift pattern (4 days on, 4 days off).