Resident Engagement Manager (Temp : London)

Pertemps London; Greater London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading housing provider is seeking a Resident Engagement Manager to spearhead key change initiatives across Housing Services. The role focuses on enhancing resident engagement, ensuring compliance with regulatory standards, and managing a team of Engagement Officers. The ideal candidate will possess strong project management skills and experience in the housing sector, alongside a commitment to fostering an inclusive environment for residents. This position offers a unique opportunity to drive meaningful change within the community.

Qualifications

• Strong background in project management, specifically in housing or public sector.
• Experience in leading teams and driving cultural change.
• Deep understanding of resident engagement best practices.

Responsibilities

• Lead the delivery of the Resident Engagement Reset project.
• Oversee change management activities to strengthen resident involvement.
• Prepare for regulatory inspections and ensure compliance.

Skills

Project management

Change management

Stakeholder management

Communication skills

Data analysis

Relationship-building

Job description

Pertemps Network Group are delighted to be assisting a housing provider for a Resident Engagement Manager who will lead, coordinate, and deliver key change and project management initiatives across Housing Services to strengthen resident engagement and ensure full readiness for regulatory inspection. Working closely with the Head of Resident Involvement & Participation, the role will embed a modern, effective, and inclusive resident involvement structure ensuring residents have a strong voice and that their feedback directly shapes service improvements.

Department: Housing

Responsible for: Engagement Officer x3

Pay: (Apply online only) per / day (Umbrella)

Key Responsibilities

Lead the delivery of the Resident Engagement Reset project across Housing Services, supporting new and innovative ways of working.

Oversee change management activities, including reviewing and reshaping resident involvement structures and introducing informal engagement methods.

Ensure all projects are delivered to agreed scope, timelines, and governance standards.Regulatory Readiness

Support preparation for regulatory inspection by compiling and analysing evidence against the Social Housing Act Consumer Standards (especially Transparency, Influence & Accountability).

Ensure compliance levels are understood, documented, and continuously improved.

Embed changes across services, helping staff adapt confidently to new practices.

Develop creative and workable solutions to complex housing challenges, improving efficiency and resident outcomes.

Benchmark engagement performance (including TSMs) with other social landlords and develop proposals for enhanced approaches.

Lead effective communication and engagement activities with internal teams, residents, and external stakeholders.

Manage delivery of groups and forums forming the resident involvement structure, ensuring consistent governance and high-quality resident participation.

Promote inclusive engagement and ensure views of residents with protected characteristics are represented.

Build strong relationships with residents, encouraging co-production and co-design practices.

Manage preparation and responses to major consultation exercises, including statutory consultations under s105 and s20.

Lead on the completion of Equality Impact Assessments (EqIAs).

Prepare written responses to councillor enquiries, complaints, and resident concerns within agreed timeframes.

Produce regular progress reports against the Resident Involvement Strategy action plan.

Manage and support a team of three Engagement Officers.

Deputise for the Head of Resident Involvement & Participation as required.

Ensure full compliance with GDPR and confidentiality policies.

Work flexibly across community settings, office locations, and from home, with occasional evening / weekend meetings.

About You

• Strong background in project management, change management, or transformation within housing or public sector environments.
• Deep understanding of resident engagement best practice and regulatory expectations in social housing.
• Excellent communication, stakeholder management, and relationship-building skills.
• Experience leading teams and driving cultural and operational change.
• Ability to analyse data, produce reports, and present findings confidently.
• Committed to equality, inclusion, and empowering resident voices.

At Pertemps, we are committed to supporting talented professionals who are passionate about delivering meaningful change within Housing Services. If you are driven by resident-focused outcomes, experienced in leading engagement initiatives, and confident managing complex projects that improve service delivery, we would love to hear from you. This is an excellent opportunity to join a forward-thinking organisation through a trusted recruitment partner who will support you throughout every stage of the application process.

Apply now to be considered for the Resident Engagement Manager position and take the next step in your housing career.