Resident Engagement Coordinator

Broadland Housing Association; South Norfolk; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization in Norfolk seeks a passionate individual to join their Communications and Resident Engagement Team. You'll deliver tenant engagement activities, support resident involvement, and drive improvements in community engagement through various channels. The ideal candidate will have experience in project management, excellent communication skills, and the ability to work both independently and collaboratively. Join a supportive environment that values personal development and well-being.

Benefits

Enhanced annual leave

Generous contributory pension scheme

Health cash plan and wellness perks

Utilities allowance for home working

Volunteering and personal days

Employee Assistance Programme

Qualifications

• Experience in event or project management.
• Track record of successful community engagement.
• Detail-oriented and strong analytical skills.
• Excellent written and verbal communication.
• Willingness to travel throughout Norfolk.

Responsibilities

• Deliver and monitor tenant engagement activities.
• Support colleagues in championing resident involvement.
• Provide clear performance information on engagement.
• Utilize social media to connect with residents.
• Drive improvements in engagement.

Skills

Event or project management

Analytical skills

Confidence in communication

Proficiency in Microsoft Office

Job description

Overview

Are you passionate about empowering people and building stronger communities? At Broadland Housing Association, you'll play a vital role in ensuring our residents' voices are heard and acted upon. Join a team that values your ideas, supports your growth, and celebrates your achievements. You'll be at the heart of our Communications and Resident Engagement Team, delivering our tenant engagement plan and driving improvements in how we engage with residents.

Responsibilities

• Delivering and monitoring tenant engagement activities and their impact
• Supporting colleagues to champion resident involvement
• Providing clear performance information on engagement
• Using social media and other channels to connect with residents
• Challenging and driving improvements in engagement, with evidence of impact

You'll have experience in event or project management, with a track record of successful resident or community engagement. You're detail-oriented, analytical, and a confident communicator—both written and verbal. Proficiency in Microsoft Office essential. A driving licence and access to your own vehicle is required, as travel throughout Norfolk will be part of the role.

We welcome applications from candidates who share our values and are committed to making a difference.

Requirements

Benefits

• Purposeful Work: Shape the way we connect with residents and deliver engagement activities that inspire positive change.
• Hybrid Flexibility: Enjoy a healthy work-life balance with our agile hybrid working model—typically 60% home, 40% office.
• Award-Winning Culture: We're proud to be one of the top 25 housing organisations to work for in the UK and feature in the top 50 companies in the East of England.
• Inclusive & Supportive: As a Disability Confident and Mindful Employer, we're committed to equality, diversity, and staff wellbeing.
• Development Opportunities: Access ongoing training, personal development, and clear progression pathways.
• Brilliant Benefits:
  • Enhanced annual leave (including your birthday off!)
  • Generous contributory pension scheme
  • Health cash plan and wellness perks
  • Utilities allowance for home working
  • Volunteering and personal days
  • Employee Assistance Programme