Reservations & Guest Experience Coordinator

Accorhotel; Liverpool; Presencial; GBP 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted rates

Free Breaks Voucher

Friends & Family Rates

Paid holidays

Eye Test Vouchers

Learning programs through our Academie

Cycle to work scheme

Vivup program with GP access

Discounted or free food

Work based Pension

Descripción de la vacante

Novotel Liverpool City Centre, part of AccorHotels, is seeking a proactive Reservations Associate to handle individual and group bookings by phone, portals, extranet and email. You will drive room sales in line with our brand and hotel policies, while delivering a warm welcome and exceptional guest service.

You will support front desk operations during check-in, ensure accurate reservation details are communicated to relevant staff, and collaborate with other hotel departments to fulfil guest

Formación

• Ability to handle individual and group reservations via phone, portals, extranet and email.
• Deliver warm welcome and exceptional guest service to all guests.
• Coordinate effectively with front desk and other hotel departments.

Responsabilidades

• Lead reservations operations and ensure a seamless booking process.
• Drive room sales in line with brand policies and hotel procedures.
• Support front desk during check-in with accurate reservation details.
• Communicate essential information to relevant staff and collaborate on guest requests.

Conocimientos

Reservation management

Customer service

Communication

Descripción del empleo

Novotel Liverpool City Centre, part of AccorHotels, is seeking a proactive Reservations Associate to handle individual and group bookings by phone, portals, extranet and email. You will drive room sales in line with our brand and hotel policies, while delivering a warm welcome and exceptional guest service.

You will support front desk operations during check-in, ensure accurate reservation details are communicated to relevant staff, and collaborate with other hotel departments to fulfil guest