Guest Experience Reservations Specialist

NOVOTEL; Greater London; Sur place; GBP 20 000 - 26 000; Plein temps

Avantages offerts par ce poste

Training and development

Accor discount card

Complimentary stays in Accor hotels (t

Uniforms and dry cleaning

Recommend a friend scheme

Employee advisory service

Résumé du poste

NOVOTEL in the United Kingdom is seeking a Reservations Agent to start an exceptional guest experience. You will welcome guests and reflect the outstanding service expected when they arrive.

The role focuses on maximizing occupancy and room revenue, collaborating with the Reservation Supervisor, building guest relationships, handling changes and no-shows, and supporting the team to deliver memorable stays.

Qualifications

• Guest-focused personality essential.
• Excellent verbal and written communication skills.
• Ability to manage multiple reservations, prioritise tasks and meet deadlines.
• Ability to handle booking changes, cancellations, complaints, and unexpected situations efficiently.
• Understanding room rates, payment details and basic calculations.

Responsabilités

• Maximise occupancy rate and average rate per room.
• Collaborate with Reservation Supervisor to pursue profitability for the department and hotel.
• Establish excellent relations with customers and foster loyalty.
• Maximise department turnover based on occupancy and average price.
• Check invoicing of no-shows and cancellations.
• Reply to guest reviews and extranet messages.
• Assist team with creating and delivering sparkles to guests' rooms.
• Back office tasks.

Connaissances

Guest-focused

Verbal & written communication

Multi-reservation management

Customer service

Problem solving

Description du poste

NOVOTEL in the United Kingdom is seeking a Reservations Agent to start an exceptional guest experience. You will welcome guests and reflect the outstanding service expected when they arrive.

The role focuses on maximizing occupancy and room revenue, collaborating with the Reservation Supervisor, building guest relationships, handling changes and no-shows, and supporting the team to deliver memorable stays.