F&B Operations Manager — Lead Service & Profit

SmartRecruiters, Inc.; Liverpool; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Accor staff discount

Bonus breaks voucher

Friends & family rates

Paid holidays 28 days

Job summary

Novotel Liverpool City Centre is seeking an experienced Food & Beverage Manager to oversee day-to-day F&B operations, lead a motivated team, and maintain exceptional service standards within a busy hotel environment.

You will monitor guest feedback, manage staffing, optimize costs, coordinate with the kitchen, and ensure compliance with food safety and safety policies, while driving revenue growth and guest satisfaction.

Qualifications

• Previous management experience in Food & Beverage, hospitality, restaurants, hotels, or a similar environment.
• Strong leadership and team-management skills.
• Excellent customer service and communication skills.
• Good understanding of F&B operations, stock control, and cost management.
• Strong organisational and problem-solving abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Good knowledge of food safety, hygiene, and health & safety standards.
• Commercial awareness with a focus on revenue and profitability targets.
• Flexible approach to working hours, including evenings, weekends, and holidays when required.
• Good IT and administrative skills.

Responsibilities

• Manage the day-to-day operations of all F&B outlets.
• Lead, train, motivate, and develop the F&B team to deliver excellent service.
• Ensure high standards of customer service, food quality, presentation, and hygiene.
• Monitor guest satisfaction and respond professionally to feedback and complaints.
• Manage staffing levels, rotas, attendance, and departmental performance.
• Control food, beverage, labour, and operational costs.
• Monitor stock levels, purchasing, wastage, and inventory control.
• Work closely with the kitchen team to maintain food quality and efficient service.
• Ensure compliance with health, safety, food hygiene, licensing, and company policies.
• Manage F&B budgets and contribute to achieving revenue and profitability targets.
• Analyse sales, costs, and performance reports and implement improvements where required.
• Support menu development, promotions, events, and new F&B initiatives.
• Build strong relationships with suppliers and ensure value for money.
• Maintain a clean, safe, and professional environment across all F&B areas.
• Ensure the team consistently follows company standards and procedures.
• Work closely with senior management and other departments to ensure smooth overall operations.

Skills

Leadership

Customer service

Stock control

Cost management

Organisational skills

Problem solving

Communication skills

IT skills

Job description

Novotel Liverpool City Centre is seeking an experienced Food & Beverage Manager to oversee day-to-day F&B operations, lead a motivated team, and maintain exceptional service standards within a busy hotel environment.

You will monitor guest feedback, manage staffing, optimize costs, coordinate with the kitchen, and ensure compliance with food safety and safety policies, while driving revenue growth and guest satisfaction.