Groups & Reservations Lead — Guest Experience & Revenue

Accor; York and North Yorkshire; Presencial; GBP 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full training provided

Employee benefit card for discounted rates

Learning programs through our Academies

Opportunities for career growth

Descripción de la vacante

AccorHotel is seeking a Groups & Reservations Supervisor in York and North Yorkshire to enhance guest experiences from the first interaction. You will oversee reservations, manage guest relationships, and support department operations alongside the Front Office Manager.

The ideal candidate will possess experience in reservations, particularly with the Opera system, and demonstrate strong interpersonal skills and fluency in English. Benefits include employee discounts and training programs.

Formación

• Previous experience preferred in a similar role.
• Strong interpersonal and problem-solving abilities are crucial.
• Fluency in English is required; additional languages are advantageous.

Responsabilidades

• Manage guest reservations through modifications.
• Coordinate group bookings, including preparing contracts.
• Build relationships with guests, groups, and corporate clients.
• Ensure guest requirements are communicated effectively.
• Assist with team supervision and training.

Conocimientos

Previous experience within a similar role

Good knowledge of Opera systems

Confidence with dealing with incoming calls/emails

Strong interpersonal and problem‑solving abilities

Fluency in English

Additional languages

Descripción del empleo

AccorHotel is seeking a Groups & Reservations Supervisor in York and North Yorkshire to enhance guest experiences from the first interaction. You will oversee reservations, manage guest relationships, and support department operations alongside the Front Office Manager.

The ideal candidate will possess experience in reservations, particularly with the Opera system, and demonstrate strong interpersonal skills and fluency in English. Benefits include employee discounts and training programs.