Night Guest Services Specialist (4 on/4 off)

Accor; Liverpool; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted or free meals

Employee benefit card

Pension scheme

Annual leave

Eye care

Learning programs

Cycle to work

Vivup program

Discounts on Accor rates

Bonus breaks vouchers

Job summary

Novotel Liverpool City Centre, part of the Accor group, is seeking a Nights All Round team member to join our hotel in Liverpool. You will welcome guests, provide high quality service, and ensure a smooth night operation with food & beverage duties, bar restocking and room service.

Shift pattern: 9 PM – 7 AM, 4 days on / 4 days off. This role requires excellent English, strong guest focus and teamwork to deliver Total Guest Satisfaction.

Qualifications

• Previous experience in a customer facing role is advantageous.
• Experience in Food & Beverage is preferred.
• Strong written and verbal communication in English.

Responsibilities

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests; strive for Total Customer Satisfaction.
• Take initiative to ensure interactions with customers are positive and productive.
• Promote hotel facilities and maximise sales through product knowledge and selling skills.
• Assist in setting up conference rooms and breakout areas for events.
• Set up for breakfast service and restock bar as required.
• Support the closure of the bar and related paperwork.

Skills

Customer facing

Food & Beverage

English communication

Interpersonal skills

Teamwork

Computer literacy

Job description

Novotel Liverpool City Centre, part of the Accor group, is seeking a Nights All Round team member to join our hotel in Liverpool. You will welcome guests, provide high quality service, and ensure a smooth night operation with food & beverage duties, bar restocking and room service.

Shift pattern: 9 PM – 7 AM, 4 days on / 4 days off. This role requires excellent English, strong guest focus and teamwork to deliver Total Guest Satisfaction.