Reservations Executive

Maison Estelle; Witney; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Exclusive staff rates

Biannual socials

Estelleversary surprises

Colleague spaces stocked with food, dr

Uniform provided

Onsite seamstresses

Cycle to Work scheme

Pension and life assurance

28 days holiday

Colleague Forums

Recommend-a-friend bonus

Seamstress support

Job summary

Estelle Manor in Oxfordshire is seeking a Reservations Executive to handle day-to-day enquiries for Estelle Manor. You will respond to calls, messages and requests in a warm, friendly way, ensuring our members and guests always feel hosted in their home.

With a passion for delivering exceptional service and a proactive approach, you will develop reservations skills, take ownership, and build relationships with guests and colleagues, delivering accurate information and helping guests meet their

Qualifications

• Passionate about creating exceptional guest experience with keen attention to detail.
• Experience in luxury hospitality or travel industry is advantageous.
• Confident IT user and telephone communicator.
• Ability to proactively anticipate guest needs and requests in a timely manner ensuring positive outcomes and elevation of the Estelle Manor experience.
• Comfortable taking ownership, accountability and acting as a point of reference for guests and members.
• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.

Responsibilities

• Handle all day-to-day enquiries for Estelle Manor via calls, messages and requests in a warm and friendly way.
• Respond to inquiries ensuring guests feel hosted in their home.

Skills

Guest experience

Attention to detail

Luxury hospitality

Telephone communication

Proactive guest needs

Ownership accountability

Relationship building

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

The Role:

As a Reservations Executive, you will handle all day-to-day enquiries for Estelle Manor. You will be responsible for answering and responding to all incoming calls, messages and requests in a warm and friendly way ensuring our members and guests always feel hosted in their home. With a passion for delivering exceptional service in an efficient manner, you will have a positive attitude and keen motivation to develop any previous reservations experience and skills.

Who are we looking for?

• Passionate about creating exceptional guest experience with keen attention to detail.
• Experience in luxury hospitality or travel industry is advantageous.
• Confident IT user and telephone communicator.
• Ability to proactively anticipate guest needs and requests in a timely manner ensuring positive outcomes and elevation of the Estelle Manor experience.
• Comfortable taking ownership, accountability and acting as a point of reference for guests and members.
• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.

The on target earning potential for this role is £33,900 per annum per annum based on a 40 hour contract - comprising a base salary of £30,900, plus a qualified estimate of £3,000 in gratuities and service charge.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.