Hotel Butler

Maison Estelle; Witney; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

Biannual socials

Estelleversary

Uniform provided

Onsite seamstresses

Pension & life cover

28 days holiday

Cycle to work

Meals on shift

Job summary

Maison Estelle in Witney, Oxfordshire, is seeking a personable Butler to uphold our luxury service standards across the estate and private houses. You will oversee the guest journey from pre-arrival to post-visit, ensuring every personal touch aligns with Estelle’s warmth and magic.

Ideal candidates bring prior luxury hospitality experience, a collaborative approach, and superb interpersonal and organisational skills.

Qualifications

• Previous luxury hospitality service experience is essential.
• Confident, collaborative with pride in work.
• Excellent interpersonal, time-management and organisational skills.
• UK driving license preferred.
• Aged over 25.

Responsibilities

• Deliver exceptional personalised guest service across the estate.
• Review guest journey from pre-arrival to post-visit with cross-department collaboration.
• Ensure Estelle luxury standards are maintained at all times.

Skills

Interpersonal skills

Time management

Organisational skills

Guest service excellence

Collaboration

Driving licence

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

The Role:

As a Butler, you will ensure the ‘warmth and magic’ of the Estelle brand is carried throughout our private houses and across the estate. The successful candidate will be committed to going above and beyond to deliver exceptional service to our guests while maintaining Estelles luxury standards.

You will review the entire guest journey and work closely with other departments across the manor from pre-arrival to post-visit, ensuring all personal touches are added, along with any additional requests and elevation opportunities. You strive to go the extra mile to ensure every member receives genuine and personalised service.

Who we are looking for?

• A charismatic person who is confident and collaborative and holds pride in their work.
• Previous service experience within luxury hotels, yachts, hospitality brands, or private estates is a must.
• Takes ownership of their responsibilities while supporting the wider team to deliver exceptional standards.
• Excellent interpersonal, time management and organisational skills.
• Passionate about delivering exceptional guest experience with keen attention to detail.
• Ideally, aged over 25 with a full UK driving license.

The on target earning potential for this role is £42,140 per annum per annum based on a 40 hour contract - comprising a base salary of £39,140, plus a qualified estimate of £3,000 in gratuities and service charge.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.

INDHP