Guest Relations Coordinator

Maison Estelle; Witney; On-site; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Staff rates

Biannual socials

Estelleversary gifting

Cycle to Work

Pension & health plan

28 days holiday

Uniform provided

Onsite seamstresses

Job summary

Estelle Manor, a rural luxury retreat in Oxfordshire, invites a dynamic Guest Relations Coordinator to support VIP guests with exceptional administration and communication. You will ensure seamless arrivals, personalised service, and proactive management of guest preferences to elevate the overall experience.

The role emphasizes collaboration across departments, meticulous detail, and a positive, proactive mindset in a fast-paced luxury environment.

Qualifications

• Proven hospitality experience, ideally in a luxury setting.
• Exceptional communication skills with ability to build rapport with members and guests.
• Collaborative team player capable of coordinating across departments.
• Meticulous attention to detail ensuring accuracy and quality.
• Proactive approach, thrives in fast-paced environments.
• Strong PC user; comfortable learning new systems.

Responsibilities

• Support the Guest Relations team in hosting VIP members and guests.
• Ensure seamless arrival and departure experiences with personalised service.
• Proactively address guest preferences to guarantee satisfaction during visits.
• Collaborate with internal departments to deliver a thoughtful, tailored guest journey.

Skills

Hospitality experience

Excellent communication

Relationship building

Attention to detail

Proactive attitude

PC skills

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

The Role:

We are looking for a dynamic Guest Relations Coordinator to support our Guest Relations team hosting our VIP members and guests. In this role, you will need excellent administration, organisation, and communication skills to ensure a seamless and luxurious arrival and departure experience, while proactively addressing all guest preferences to guarantee their satisfaction throughout their visit.

Our Guest Relations team plays a key role in shaping the entire guest experience, ensuring every interaction is smooth, thoughtful, and tailored to individual preferences. From the moment guests inquire about their stay to the final farewell, the team provides exceptional service. By anticipating needs, responding promptly, and going above and beyond, we create a welcoming and personal atmosphere that makes guests feel truly valued.

Who we are looking for?

• Proven hospitality experience, ideally in a luxury setting.
• Exceptional communication skills with the ability to establish rapport and foster positive relationships with both members and guests.
• A collaborative team player, skilled at building strong relationships across internal departments.
• Meticulous attention to detail, ensuring accuracy and quality in all tasks.
• Demonstrates a proactive approach, excelling in fast paced environments.
• Strong PC user and administration skills. Learning new systems comes naturally to you.
• Eager to contribute to a dynamic team that values hard work, mutual support, and a positive enjoyable atmosphere.

The on target earning potential for this role is £36,475 per annum based on a 40 hour contract - comprising a base salary of £33,475, plus a qualified estimate of £3,000 in gratuities and service charge.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.