Team Experience Host

Maison Estelle; Witney; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Staff rates for peers

Biannual socials

Uniform provided

Onsite seamstress

Cycle to Work scheme

Pension and health plan

28 days holiday (incl. BH)

Estelle Way forums

Refer-a-friend bonus

Job summary

Estelle Manor in Oxfordshire is seeking a friendly Team Experience Host to help create a welcoming environment for colleagues across the estate’s four restaurants, spa and gym. You will manage the Green Rooms and The Bothy, ensuring smooth operation, health and safety, and great welfare for our team.

Flexibility for weekend work is required. You will contribute to a positive work culture with strong communication, teamwork, and initiative, while delivering excellent service to colleagues and

Qualifications

• Enthusiastic team player with a positive mindset.
• Customer focused with aim to deliver excellent service.
• Experience managing daily operations, setup and standards.
• Ability to perform under pressure and meet deadlines.
• Proactive problem solving and creative thinking.
• Excellent communication with colleagues and management.

Responsibilities

• Coordinate daily operations to ensure a smooth shift and service.
• Manage colleague spaces (Green Rooms & The Bothy) with safety focus.
• Assist with cleaning, duties and stock control of colleague food and amenities.

Skills

team player

customer focus

operational experience

work under pressure

initiative

communication

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace.

We are looking for an engaging, sociable and welcoming Team Experience Host.

The on target earning potential for this Team Experience Host position is £31,558.40 per annum based on a 40 hour contract - comprising a base salary of £28,558.40, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here's a bit more detail on what we see you doing in this role:

As the Team Experience Host you will manage our colleague spaces; the various "Green Rooms" where colleagues across Estelle can relax with teas, coffees, a hot meal provided daily, as well as 'The Bothy' back of house changing areas. You will ensure a smooth operation with a focus on health and safety as well as general welfare, and assist with basic cleaning, general duties and stock control of our colleague food and amenities. You will play an integral role in supporting our vision for Estelle Manor to be a great place to work and place a high importance on the happiness of all colleagues whilst at work.

Please be aware this role will require flexibility for weekend working.

Who we are looking for

• An enthusiastic team player with a positive mindset and hugely charismatic
• Customer focused to provide an excellent service.
• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent communication skills and comfortable talking to all colleagues and senior management.

What's in it for you?

AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.
Here atEstelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.