Executive Housekeeper

Maison Estelle; Witney; On-site; GBP 65,000 - 68,000; Full time

Benefits offered by this job

Biannual socials

50% F&B discounts

Estelleversary gifts

Cycle to Work

Pension & life assurance

Perkbox

30 days holiday

Sustainability committees

Uniform provided & seamstresses

Job summary

Estelle Manor is seeking an experienced Executive Housekeeper to lead a large housekeeping operation across its Oxfordshire estate. You will manage 108 rooms, suites, houses, cabins and public areas to the highest luxury standards.

You’ll oversee a team of 80+ colleagues, including Head Housekeepers, Supervisors, Coordinators and Room Attendants, driving consistency and continuous improvement while taking full ownership of the department.

Qualifications

• Proven experience leading a large housekeeping operation within luxury hospitality.
• Strong commercial understanding including budgets, P&L and supplier management.
• Exceptional attention to detail and passion for luxury standards.
• A confident, resilient leadership style with ownership mindset.
• Experience working with private ownership is an advantage.
• Committed to developing teams and elevating standards.

Responsibilities

• Lead housekeeping across the estate ensuring 108 rooms, suites, houses, cabins and public areas meet luxury standards.
• Develop and manage a team of 80+ colleagues including heads, supervisors and room attendants.
• Drive consistency, quality and continuous improvement throughout the department.
• Oversee budgets, P&L, suppliers, linen, uniforms and stock for strong commercial performance.
• Build strong relationships with senior leadership and ownership across the estate.
• Identify opportunities to improve efficiency, standards and colleague experience.
• Ensure compliance with health, safety and hygiene standards.

Skills

Large operation leadership

Budget management

P&L oversight

Team development

Luxury hospitality

Independent leadership

Stakeholder relations

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

We are looking for an experienced Executive Housekeeper to lead our housekeeping operation at Estelle Manor, ensuring our rooms, suites, cabins, houses, public areas and wider estate consistently reflect the exceptional standards expected of a luxury hotel and private members’ club.

The on-target earning potential for this role is £68,000 per annum, based on a 40-hour contract, comprising a base salary of £65,000, plus a qualified estimate of £3,000 in bonus.

This is a senior operational role, leading a team of 80+ colleagues and overseeing a large and diverse housekeeping operation across the estate. We are looking for someone who is confident working at scale, commercially minded and able to take ownership of the department while continuing to elevate standards, processes and the colleague experience.

Here’s a bit more detail on what we see you doing in this role:

• Lead the housekeeping operation across the estate, maintaining exceptional standards across 108 rooms, suites, houses, cabins and public areas.
• Lead and develop a team of 80+ colleagues, including Head Housekeepers, Supervisors, Coordinators, Room Attendants, Turndown and Public Areas.
• Drive consistency, quality and continuous improvement across the department.
• Manage departmental budgets, P&L, suppliers, linen, uniforms and stock, ensuring strong commercial performance.
• Build strong relationships across the estate, including senior leadership and ownership.
• Identify opportunities to improve efficiency, standards and the colleague experience.
• Ensure the department operates in line with all relevant health, safety and hygiene standards.

Who are we looking for?

We’re looking for an experienced Executive Housekeeper from a world-class luxury five-star property, ideally with experience in a 100+ bedroom hotel or similarly large operation.

You’ll ideally have:

• Proven experience leading a large housekeeping operation and team within luxury hospitality.
• Strong commercial understanding, including budgets, P&L and supplier management.
• Exceptional attention to detail and a genuine passion for luxury standards.
• A confident, resilient and charismatic leadership style.
• A proactive approach, with the ability to work independently and take full ownership of the department.
• Strong stakeholder and relationship-building skills, with experience working with private ownership a significant advantage.
• A passion for developing teams and continually improving standards and ways of working.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• 50% F&B discounts at all 4 manor restaurants.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• Perkbox - our colleague benefits platform, providing access to a wide range of exclusive discounts, rewards and wellbeing resources designed to support you both inside and outside of work.
• 30 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.