Reservations Coordinator

Maison Estelle; Witney; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

Staff rates

Biannual socials

Estelleversary

Uniforms provided

Onsite seamstress

Cycle to Work

Pension and life assurance

Perkbox

28 days holiday

Colleague forums

Recommend-a-friend

Uniform care

Onsite seamstresses

Job summary

Estelle is seeking a meticulous Reservations Coordinator to join our Oxfordshire estate. You will safeguard guest information, preferences and communications, ensuring a seamless, personalised experience across four restaurants, spa and facilities.

The role requires hospitality/reservations experience, proficiency with booking systems or PMS, and a calm, detail‑driven mindset. A base salary plus gratuities is offered, with generous staff benefits.

Qualifications

• Experience in hospitality, hotel or reservations environment.
• Proficiency with Microsoft Office and multi-system use.
• Impeccable attention to detail with accurate information and records.
• Calm, resilient and capable of maintaining high standards in a fast-paced environment.

Responsibilities

• Coordinate guest information, preferences and communications to create a seamless guest journey.
• Support reservations team and other departments to ensure availability and accuracy of bookings.
• Maintain accurate guest records and ensure processes are followed across the reservations operation.

Skills

Hospitality experience

Microsoft Office

Attention to detail

Calm under pressure

Team support

Booking systems/PMS

Tools

Booking systems/PMS

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there's a kids' club for the little ones and a workspace.

The Role:

As a Reservations Coordinator, you'll be at the heart of the guest journey, ensuring every detail is in place before our guests arrive. Working closely with the wider Reservations team and departments across the estate, you'll coordinate guest information, preferences and communications to create a seamless, personalised experience.

Who are we looking for?

We're looking for an exceptionally organised individual who is adept at using systems and processes to maximum effect, with a natural eye for detail and a real pride in getting things right. You'll keep our reservations operation running smoothly behind the scenes, ensuring information is accurate, processes are followed and our teams have everything they need to deliver an exceptional guest experience.

• Previous experience in a hospitality, hotel or reservations environment, with experience using hotel and restaurant booking systems or PMS platforms highly advantageous.
• Microsoft Office knowledge, with confidence working across multiple systems and platforms.
• Impeccable attention to detail, with genuine pride in ensuring information, systems and guest records are always accurate.
• Calm and resilient, able to maintain high standards in a fast-paced environment.
• A genuine passion for hospitality and creating seamless, personalised guest experiences.
• A positive, can do attitude with a willingness to support the wider team.

The on target earning potential for this role is £33,000 per annum based on a 40 hour contract - comprising a base salary of £30,000, plus a qualified estimate of £3,000 in gratuities and service charge*.

What's in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Cycle to Work scheme.
• Added protection of our pension and life assurance schemes.
• Perkbox - our colleague benefits platform, providing access to a wide range of exclusive discounts, rewards and wellbeing resources designed to support you both inside and outside of work.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.