Spa Receptionist

Maison Estelle; Witney; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Biannual socials

Staff discounts

Uniform provided

Onsite seamstress support

Cycle to Work

28 days holiday

Estelleversary gifts

Job summary

Estelle Manor at Eynsham Baths invites a Spa Receptionist to lead the guest journey, helping with enquiries and booking treatments. You will welcome guests on arrival, handle payments, and support throughout their spa visit, ensuring a luxurious, personalised experience.

We seek candidates with luxury spa experience, a passion for wellness, and outstanding communication. Front-of-house skills and a proactive approach to guest relations are essential.

Qualifications

• Previous experience in a luxury spa setting.
• Passion for wellness and sharing knowledge to help others.
• Deliver an exceptional guest experience with keen attention to detail.
• Ability to perform under pressure and meet deadlines.
• Proactive attitude with initiative to explore issues and generate ideas.
• Excellent communication skills and confident in front-of-house interactions.
• Efficient and friendly telephone manner; comfortable using booking systems.

Responsibilities

• Greet and guide members and guests through their spa journey.
• Assist with initial enquiries and book personalised treatments.
• Welcome guests on arrival and ensure smooth arrival experience.
• Process payments and support throughout their time in the spa.
• Maintain a luxurious and personalised guest experience as a standard.

Skills

Luxury spa experience

Wellness passion

Attention to detail

Front of house

Booking systems

Tools

Booking software

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace. As the countryside companion to Maison Estelle, the manor is also a ‘hosted home’, bringing people together that have plenty to say and nothing to prove.

As a Spa Receptionist you will lead the member and guest journey at Eynsham Baths through assisting with initial enquiries, booking personalised treatments with the appropriate therapist, welcoming upon arrival, processing payments and supporting throughout their time in the Spa. You will ensure a luxurious guest experience is carried out as a standard, always striving to provide a personalised and exceptional member experience.

Who we are looking for:

• Previous experience working within a luxury spa.
• Passionate about wellness. We want you to bring and share your knowledge to help others improve their wellbeing and be interested and passionate about learning more in this ever-evolving industry.
• Passionate about delivering exceptional guest experience with keen attention to detail
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent communication skills and comfortable talking to colleagues, senior management and being front of house building relationships with our members and guests.
• Efficient and friendly telephone manner, ideally confident in utilising booking systems to make reservations.

The on target earning potential for this role is £33,804.80 per annum per annum based on a 40 hour contract - comprising a base salary of £30,804.80, plus a qualified estimate of £3,000 in gratuities and service charge*. Please note this role is paid hourly at £14.81 so this is a projected salary and OTE.

What’s in it for you?

At Estelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you are valued, supported, and celebrated.

Here at Estelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstresses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) and service charge are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £3,000 in addition to their annual salary.