Restaurant Host, Living Room

Maison Estelle; Witney; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Biannual socials

Staff rates & F&B discounts

Estelleversary gifting

Colleague spaces with food and drinks

Meal provided during shift

Cycle to Work scheme

Pension & health cash plan

28 days holiday

Colleague Forums

Recommend-a-friend bonus

Uniform provided

Onsite seamstheses

Job summary

Estelle Manor in Oxfordshire is seeking a Restaurant Host to greet guests across the Living Room, Library and Terrace, managing the guest journey from pre-arrival to post-visit.

You will seat diners, capture member details, and ensure personalised service, with a focus on exceptional guest experiences and attention to detail. The role includes liaising on dietary needs and VIP liaison to enhance visits.

Qualifications

• Experience managing the daily operations, set up, standards and operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Initiative to explore issues and generate new ideas with creative thinking.
• Excellent interpersonal, time management and organisational skills.
• Passionate about hosting and delivering exceptional guest experience with keen attention to detail.

Responsibilities

• Create a warm, welcoming first impression for members and guests.
• Oversee guest journey in Living Room, Library and Terrace from pre-arrival to post-visit.
• Answer member enquiries and go the extra mile to ensure personalised service.
• Seating guests and managing flow of arrivals efficiently.
• Capture member information and maintain guest profiles.
• Be aware of VIP members and tailor experiences accordingly.
• Communicate dietary requirements or special requests during briefings and arrivals.
• Anticipate member needs and create personalized surprise moments.

Skills

Interpersonal skills

Time management

Organisational skills

Work under pressure

Initiative & creative thinking

Guest service excellence

Hospitality hosting

Job description

Who are we?

Estelle Manor is a rural retreat set on an 85-acre estate in Oxfordshire. The manor has four restaurants, an extraordinary 3,000 sq metre Roman-inspired spa- Eynsham Baths, 108 bedrooms and a gym with class studios and padel courts. Plus, there’s a kids’ club for the little ones and a workspace.

We are currently looking for a passionate Restaurant Host to join our Living Room team.

The on target earning potential for this role is £32,716.96 per annum per annum based on a 40 hour contract - comprising a base salary of £26,476.96, plus a qualified estimate of £6,000 in gratuities and service charge*. Please note this role is paid hourly so this is a projected salary and OTE.

Here’s a bit more detail on what we see you doing in this role:

• Creating and nurturing a warm, welcoming and lasting impressions for our guests and members.
• Striving to build genuine, lasting relationships with all guests and members.
• Seating diners at their tables and efficiently managing the flow of arrivals to our restaurants.
• Capturing all member information and recording it on their guest profiles.
• Being aware of all VIP members and their guests visiting us and ensuring that the team are tailoring the experience appropriately.
• Effectively communicating any dietary requirements or special guests to the restaurant team during team briefings and on guest arrival.
• Anticipating members needs and providing them with a personalised experience, putting into place a plan for surprise and delight moments.

Who we are looking for?

A Restaurant Host who will create a warm and welcoming first impression for our members. You will oversee the guest journey in our Living Room, Library and Terrace spaces from pre-arrival to post-visit, answer any member enquiries and strive to go the extra mile to ensure every member receives genuine and personalised service when visiting Estelle Manor.

• Experience managing the daily operations, set up, standards, operating procedures.
• Ability to perform under pressure and deliver results to deadlines.
• Someone who takes responsibility and initiative to explore issues and to generate new ideas with creative thinking.
• Excellent interpersonal, time management and organisational skills
• Passionate about hosting and delivering exceptional guest experience with keen attention to detail

What’s in it for you?

AtEstelle, we prioritize your well-being and growth, offering a range of perks to enrich your experience. Enjoy exclusive staff rates, biannual socials, and Estelleversary surprises. Nurture your well-being with stocked colleague spaces. Engage in forums shaping The Estelle Way. Utilise the provided uniforms and onsite seamstress support. Join us for a fulfilling journey where you arevalued,supported, andcelebrated.
Here atEstelle, we want to create a unified culture and sense of belonging throughout. We have a range of perks and benefits at your fingertips:

• Biannual company socials plus smaller social and sports groups.
• Exclusive staff rates and F&B discounts across sister properties.
• Estelleversary gifting for all employees.
• Colleague spaces stocked with food, drinks and a selection of juices, teas and coffees.
• Goes without saying but we will feed you during your shift.
• Cycle to Work scheme.
• Added protection of our pension, health cash plan and life assurance schemes.
• 28 days holiday, inclusive of bank holidays, which increases with length of service.
• Colleague Forums and Sustainability Committees to help create The Estelle Way.
• Recommend-a-friend bonus scheme.
• Uniform provided, cleaned, and pressed.
• Onsite seamstheses to ensure your uniform is fitted and repaired.

About gratuities & service charge:

• Gratuities (tips) are paid on a pro-rata basis regardless of your role.
• It is estimated that in 2026, our full-time employees can expect to receive in the range of £6,000 in addition to their annual salary.