Reservations Agent (Opera) - Guest Sales & Service

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Social events

Training and development

Pension salary sacrifice

Discount on accommodation

Job summary

The Baileys Hotel London is seeking a Reservations Agent to be the first point of contact for guests and stakeholders, ensuring friendly, professional service and accurate Opera bookings to maximise room sales and hotel revenues.

Ideal candidates will be proficient in Opera, have a sales mindset, and strong organizational skills to handle multiple reservations with accuracy and efficiency.

Qualifications

• Experience with Opera system for reservations and guest data entry.
• Strong sales mindset to maximise revenue opportunities.
• Excellent organization and ability to multitask under pressure.

Responsibilities

• Be the first point of contact for guests and stakeholders.
• Enter correct booking information into Opera in a timely manner.
• Identify sales opportunities to maximise room sales and revenues.

Skills

Opera knowledge

Sales attitude

Organizational skills

Multitasking

Tools

Opera system

Job description

The Baileys Hotel London is seeking a Reservations Agent to be the first point of contact for guests and stakeholders, ensuring friendly, professional service and accurate Opera bookings to maximise room sales and hotel revenues.

Ideal candidates will be proficient in Opera, have a sales mindset, and strong organizational skills to handle multiple reservations with accuracy and efficiency.