Reservations Agent: Master Opera & Maximize Room Revenue

Millennium & Copthorne Hotels; Slough; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Social Events, Wellbeing and Team Activities

Training and development

Cash Health Plan cover option

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest free Season Ticket Loan Scheme

Complimentary meals

Length of Service related holiday scheme

My Millennium discount perks

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

Millennium & Copthorne Hotels in Slough is seeking a Reservations Agent. This role is vital as you will be the first point of contact for guests, ensuring excellent service while managing bookings using the Opera system. You will also identify sales opportunities to maximize revenue.

Successful candidates will demonstrate strong organizational skills, have experience with reservations systems, and the ability to multitask. The role offers various benefits including training, career development opportunities, and discounts on accommodation.

Qualifications

• Experience with reservations systems and technology.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Be the first point of contact for guests and stakeholders.
• Maintain and enter booking information accurately.
• Follow department performance and procedural standards.
• Maximise revenue through sales opportunities.
• Ensure timely handling of calls and reservations.

Skills

Experience and knowledge of Opera

Excellent organizational skills

Ability to multitask

Job description

Millennium & Copthorne Hotels in Slough is seeking a Reservations Agent. This role is vital as you will be the first point of contact for guests, ensuring excellent service while managing bookings using the Opera system. You will also identify sales opportunities to maximize revenue.

Successful candidates will demonstrate strong organizational skills, have experience with reservations systems, and the ability to multitask. The role offers various benefits including training, career development opportunities, and discounts on accommodation.