Front Office Team Member (Camden Lock)

4C Group; Greater London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Staff accommodation rates

Exclusive discounts

£500 referral reward

Wellbeing programme

Permanent, full-time position

Free meals on duty

Social events

Cycle to Work

Employee of the Month recognition

Health benefits

Specsavers benefits

Employee incentive scheme

Career development

Job summary

Holiday Inn London Camden Lock is hiring a Front Office Team Member in Camden Town. The role involves delivering a smooth guest journey from check-in to check-out, handling inquiries and processing payments, while coordinating with Housekeeping, F&B and Maintenance to ensure guest satisfaction.

We offer a range of staff benefits and a permanent full-time position with flexible scheduling. Experience in hospitality and a passion for guest service are essential for success in this role.

Qualifications

• Front Office experience preferred.
• Knowledge of OPERA PMS is an advantage.
• Flexible hours including mornings, afternoons, evenings, weekends and public holidays.
• Strong work ethic and punctuality.
• Love for hotels and hospitality.

Responsibilities

• Ensure smooth check-in and check-out processes and handle guest queries.
• Process all payment types and coordinate with Housekeeping, F&B and Maintenance.

Skills

Customer service

OPERA PMS

Job description

Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock, 30 Jamestown Road, London, NW1 7BY
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An exciting opportunity has opened up at Holiday Inn London – Camden Lock as we prepare to become voco London Camden Lock!
Calling all Receptionists / Front Desk Agents / Switchboard Operators and Hospitality Assitants. We are a cosy hotel based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.
As a Front Office Team Member you will be responsible for wowing guests with a smooth-running check-in and check-outs, answering to any queries, processing all payment types, coordinating with other departments, such as Housekeeping, F&B and Maintenance.
What We Offer

• Staff accommodation rates at 6,000+ hotels across four continents
• Exclusive friends and family discounts
• £500 employee referral reward
• Comprehensive wellbeing and mental health programme
• Permanent, full-time position with flexible scheduling
• Free meals while on duty
• Regular staff parties and social events
• Cycle to Work scheme
• Employee of the Month recognition and rewards
• HSF health benefits
• Specsavers benefits
• Employee incentive scheme
• The opportunity to be part of the globally recognised IHG Hotels & Resorts group — a fantastic addition to your CV and a great platform for career development

What We Expect From You In Return

• to be flexible and adaptable to different working conditions and hours. Your hours of work may include working mornings, afternoons & evenings, weekends and Public Holidays.
• Strong work ethic, punctuality
• Love for hotels and hospitality
• Customer service experience
• Previous Front Office experience and knowledge of OPERA PMS is an advantage