Reservations Agent

The Landmark London Hotel; Greater London; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Pension with company contributions

50% restaurant and Spa discounts

Free meals on duty

Team member and Friends & Family rates

Complimentary stay after probation

Private medical insurance

Job summary

The Landmark London Hotel is seeking a dedicated Reservations Agent to join our Central Reservations Department on a permanent, full-time basis. You will handle calls, emails and online requests for cluster properties, aiming to deliver memorable five-star service to our guests.

Proficiency with Opera Cloud and related booking systems, plus strong guest-service skills, are essential. Annual earnings up to £32,500 with a base salary of £29,000 plus non-contractual tronc.

Qualifications

• Experience in hospitality or customer-facing roles is helpful.
• Strong communication and guest service skills are essential.
• Able to manage multiple requests and maintain attention to detail.

Responsibilities

• Handle inbound reservation calls, emails and online requests for cluster properties.
• Use Opera Cloud and spa/food & beverage booking systems to ensure accurate data.
• Monitor budgets/forecasts and contribute to sales strategies.
• Maintain availability and inventory control, including overbooking awareness.
• Support to achieve high levels of guest satisfaction and five-star service.

Job description

Enrich the Journeys of our People and our Guests as our Reservations Agent!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Reservations Agent are:

Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Free meals on duty
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Reservations Agent, your main duties and expectations for the role will include:

• Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
• Previous IHG experience preferred.
• Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
• Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
• Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
• Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

You will be required to work 40 hours per week, on a shift rota.

We are …

• One of Sunday Times’ Top 100 Best Companies to Work For 2026
• Leaders Club Hotel of the Year Award 2025
• A Leading Hotels of the World member
• 5 red stars

All applicants must be legally eligible to work in the UK.

Reservations Agent London, United Kingdom