Reservations Agent

Millennium Hotels UK/EU - Careers

Greater London

On-site

GBP 22,000 - 26,000

Full time

38 hours ago

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Benefits offered by this job

Social events

Training and development

Pension salary sacrifice

Discount on accommodation

Job summary

The Baileys Hotel London is seeking a Reservations Agent to be the first point of contact for guests and stakeholders, ensuring friendly, professional service and accurate Opera bookings to maximise room sales and hotel revenues.

Ideal candidates will be proficient in Opera, have a sales mindset, and strong organizational skills to handle multiple reservations with accuracy and efficiency.

Qualifications

Experience with Opera system for reservations and guest data entry.
Strong sales mindset to maximise revenue opportunities.
Excellent organization and ability to multitask under pressure.

Responsibilities

Be the first point of contact for guests and stakeholders.
Enter correct booking information into Opera in a timely manner.
Identify sales opportunities to maximise room sales and revenues.

Skills

Opera knowledge

Sales attitude

Organizational skills

Multitasking

Tools

Opera system

Job description

The Baileys Hotel London is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Requirements

Reservations Agent key responsibilities:

To be fully conversant with the Opera system and to apply it to individual and group reservations
To be fully aware of all department standards of performance and procedures and to follow them
To be fully aware of all information required for a reservation and to obtain it accurately and efficiently
To possess a thorough product knowledge at all times and to utilise this information when dealing with clients
To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue
To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards

Experience and knowledge of Opera
Capacity to complete jobs within the deadlines
Excellent organizational skills and the ability to multitask and work under pressure

Benefits