Duty Manager

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discount on Accommodation worldwide

50% Food and Beverage Outlets

Life Assurance

My Millennium discount perks

Pension Salary Sacrifice Scheme

Career development and salary reviews

Volunteer days

Complimentary meals

Job summary

The Baileys Hotel London seeks a dynamic Duty Manager to run the front office and assume hotel responsibilities on duty. You will lead the front office team and ensure personalised guest service with attention to detail.

Key duties include managing reservations, handling enquiries and VIPs, and driving guest satisfaction while ensuring safety and compliance across operations.

Qualifications

• Ability to multitask and proactively manage operations.
• Strong leadership, communication and guest-service skills.
• Experience in front office operations and shift leadership.

Responsibilities

• Oversee front office and duty management operations with handovers and on-duty responsibility.
• Lead, train, coach, and supervise the front office team to maintain high service standards.
• Manage guest experience end-to-end including enquiries, complaints, VIPs, groups and events.
• Ensure accuracy across reservations, billing, audits, reports, safety and legal requirements.
• Maximise occupancy, revenue and profitability through communication, upselling and inter-department collaboration.

Skills

Multitasking

Operational management

Communication

Guest service

Leadership

Calm under pressure

People skills

Tools

Opera

H&S knowledge

Large hotel operations

Job description

The Baileys Hotel London is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service.

Duty Manager will be responsible for:

• Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty
• Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies
• Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty
• Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements
• Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments

Requirements

• Ability to multitask
• Capacity to proactively manage the operation
• Knowledge of Opera, H&S, large hotel operations
• Skill in communication, guest service and leadership
• Leadership qualities
• Strong communicator
• Personable
• Flexible
• Calm under pressure
• Approachable
• Focused

Benefits

We offer a benefits package including:

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme