Reservations Agent- Part Time

Millennium & Copthorne Hotels

Slough

On-site

GBP 20,000 - 25,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Social Events, Wellbeing and Team Activities

Training and development

Cash Health Plan cover option

Pension Salary Sacrifice Scheme

Career development and salary reviews

Interest free Season Ticket Loan Scheme

Complimentary meals

Length of Service related holiday scheme

My Millennium discount perks

Discount on Accommodation worldwide

Life Assurance

Recommend a Friend Scheme

Job summary

Millennium & Copthorne Hotels in Slough is seeking a Reservations Agent. This role is vital as you will be the first point of contact for guests, ensuring excellent service while managing bookings using the Opera system. You will also identify sales opportunities to maximize revenue.

Successful candidates will demonstrate strong organizational skills, have experience with reservations systems, and the ability to multitask. The role offers various benefits including training, career development opportunities, and discounts on accommodation.

Qualifications

Experience with reservations systems and technology.
Ability to work under pressure and meet deadlines.

Responsibilities

Be the first point of contact for guests and stakeholders.
Maintain and enter booking information accurately.
Follow department performance and procedural standards.
Maximise revenue through sales opportunities.
Ensure timely handling of calls and reservations.

Skills

Experience and knowledge of Opera

Excellent organizational skills

Ability to multitask

Job description

Job Overview

The Copthorne Hotel Slough Windsor is looking for a Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely manner and to operate with a selling attitude at all times in order to maximise room sales and hotel revenues.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests, As well as real opportunities to develop and gain promotion within the industry.

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you’ll be able to advance your career with an apprenticeship and develop your career within our Brands.

Responsibilities

To be fully conversant with the Opera system and to apply it to individual and group reservations.
To be fully aware of all department standards of performance and procedures and to follow them.
To be fully aware of all information required for a reservation and to obtain it accurately and efficiently.
To possess a thorough product knowledge at all times and to utilise this information when dealing with clients.
To operate with a sales attitude and be aware of the sales opportunities within the hotel which will assist with the maximisation of revenue.
To have a comprehensive understanding of the departmental telephone standards and ensure calls are answered and handled in a timely manner in accordance with them.

Qualifications

Experience and knowledge of Opera.
Capacity to complete jobs within deadlines.
Excellent organizational skills and the ability to multitask and work under pressure.

Benefits