Reservations Agent

The Landmark London Hotel; City of Westminster; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Annual earnings up to £32,500 (base ££

Pension with company contributions

50% restaurant and Spa discounts

Free meals on duty

Staff and Friends & Family rates

Complimentary stay after probation

Discounts on benefits platform

Private medical insurance

Development programmes

Interest free season ticket loan

Employee Assistance Programme

Bike to work scheme

Recommend a Friend incentive

Uniforms provided

Taskforces participation

Employee recognition schemes

Job summary

The Landmark London Hotel is seeking a passionate Reservations Agent to join our Central Reservations Department on a permanent basis, with an immediate start to deliver memorable moments and five star service to our guests and each other.

We value positive energy and a diverse team, offering a collaborative, happy environment and opportunities to develop through management programmes. All applicants must be legally eligible to work in the UK.

Qualifications

• Previous IHG experience preferred.

Responsibilities

• Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each property’s standards (i.e. LQA and IHG).
• Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.).
• Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
• Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
• Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

Skills

Communication

Customer service

Team player

Tools

Opera Cloud

Spa/F&B booking systems

Outlook

Revinate

Prompt

Knowcross

Sara

Mitel Ignite

Job description

Enrich the Journeys of our People and our Guests as our Reservations Agent!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Reservations Agent are:

• Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Free meals on duty
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Uniforms provided and laundered complimentary
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Reservations Agent, your main duties and expectations for the role will include:

• Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
• Previous IHG experience preferred.
• Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
• Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
• Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
• Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

You will be required to work 40 hours per week, on a shift rota.

One of Sunday Times’ Top 100 “Best Companies to Work For 2026”

Leaders Club Hotel of the Year Award 2025

A Leading Hotels of the World member

5 red stars

2 rosettes

Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this Reservations Agent role, we encourage you to apply today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.