Reservations Agent

Thrifty Car & Van Rental; Exeter; On-site; GBP 26,000; Full time

Job summary

A leading car rental company in Exeter is seeking a full-time Call Centre Advisor to provide exceptional customer service through inbound and outbound calls. The role involves accurate record-keeping and support duties. No prior experience is required, as full training will be provided. Competitive salary of £25,479.83 per annum and benefits include holidays, free parking, and a pension scheme.

Benefits

22 days holiday, increasing to 27 plus bank holidays

Free onsite parking

Free onsite gym

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Qualifications

• No prior experience is necessary, full training will be given.
• Happy to work independently and as part of a team.

Responsibilities

• Provide outstanding customer service and communicate effectively with clients.
• Monitor inboxes and respond to emails promptly.
• Resolve customer complaints to satisfaction.
• Process data accurately using various systems.
• Answer calls and resolve requests or queries quickly.

Skills

Excellent communication skills

Strong organizational skills

Attention to detail

Ability to multitask

IT literate

Job description

Job Title: Call Centre Advisor

Location: Exeter Head Office - Full Time

Hours: 40 hours Monday-Friday + Saturday shift rota

Salary: £25,479.83 per annum

Benefits

• 22 days holiday, increasing to 27 plus bank holidays
• Free onsite parking
• Free onsite gym
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discounted car hire rates

The Role

You will be a valued member of a team, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.

No prior experience is necessary, full training will be given.

This is an office-based role. The candidate will be required to work 40 hours per week as well as Saturdays on a rota basis.

Responsibilities

• To provide outstanding customer service and exhibit excellent communications skills when interacting with clients
• Regularly monitor personal and team inboxes and respond to emails
• Ensure all customer complaints are resolved to the customers satisfaction
• To process data accurately using a variety of inhouse systems
• Answer calls and promptly resolve any requests or queries

The Candidate

• Happy to work independently, as well as in a part of the team
• Excellent communication skills
• Strong organisational skills and attention to detail
• Ability to multitask
• IT literate

About Us

Thrifty is the largest privately-owned leasing company in the UK, with 89 locations nationwide. Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.

As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our people remain at the heart of everything we do.

Shape the future with us, APPLY NOW and join our team!