Reservations Agent

Platinum Recruitment Consultancy; Bridport; Hybrid; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

Private health insurance

Private dental insurance

Pension

Training and development opportunities

Employee discounts

Job summary

Platinum Recruitment Consultancy invites applications for a Reservation Agent at a luxury country hotel in Bridport. You will manage enquiries, bookings and guest preferences from first contact through to arrival, ensuring accuracy and personalised service.

The role offers hybrid working—three days in the Bridport office with remote work the rest of the week—plus a competitive salary, private health and dental insurance, a pension and development opportunities.

Qualifications

• Experience in hospitality, reservations, or guest relations.
• Excellent organizational skills and attention to detail.
• Confident communicator by phone, email and in person.
• Willingness to work weekends and occasional remote work.

Responsibilities

• Handle telephone, email and online enquiries, taking accurate reservations and recording guest preferences.
• Provide knowledgeable, personalised information about the hotel, food and beverage, activities, wellness and other guest experiences.
• Proactively upsell experiences, upgrades and hotel offerings to enhance guest stays and maximise revenue.
• Liaise with F&B, Kitchen, Guest Relations, Wellness and wider hotel teams to communicate guest requirements.

Skills

Hospitality experience

Reservations experience

Guest relations

Customer service

Communication skills

Organised

Job description

Reservation Agent | Competitive Salary + Excellent Benefits

Create memorable guest experiences from the very first enquiry, with hybrid working, private health and dental insurance, and opportunities for development.

Are you organised, personable and passionate about delivering exceptional guest service? This is an exciting opportunity for a Reservation Agent to join a luxury country hotel in Bridport, playing a key role in creating a seamless and personalised guest journey from the initial enquiry through to arrival and throughout their stay.

This is a fantastic hybrid opportunity for someone with hospitality, reservations or customer service experience who enjoys building relationships with guests and wants to develop their career within a high-end hotel environment. You'll work from the office three days per week, with the flexibility to work remotely for the remainder of your working week.

Why apply / What's in it for you?

• Enjoy hybrid working, with three days per week in the office and the remainder working remotely.
• You’ll receive a competitive salary and pension.
• Private health insurance is included.
• You’ll also have access to private dental insurance.
• Training and development opportunities will help you build your hospitality career.
• Employee discounts and benefits are available.
• You’ll have the opportunity to work across a growing, high-end hospitality operation.
• Enjoy a varied role combining reservations, guest service and commercial opportunities, with the flexibility of hybrid working.

Key Responsibilities

As Reservation Agent, you’ll be an important point of contact for guests and will help ensure every booking is handled accurately and professionally, whether working from the office or remotely.

• Manage telephone, email and online enquiries, taking accurate reservations and recording guest preferences, dietary requirements and special requests.
• Provide knowledgeable, personalised information about the hotel, food and beverage, activities, wellness and other guest experiences.
• Proactively upsell experiences, upgrades and hotel offerings to enhance guest stays and maximise revenue.
• Liaise closely with F&B, Kitchen, Guest Relations, Wellness and wider hotel teams to ensure guest requirements are communicated effectively.
• Manage amendments, cancellations, special requests and other reservation administration accurately and efficiently.

What we’re looking for

You’ll ideally have experience in hospitality, reservations, guest relations or customer service, although the right attitude and approach are equally important. You’ll also be comfortable working independently when remote and collaborating effectively with colleagues in the office.

• Previous hospitality, reservations, guest relations or customer service experience is desirable but not essential.
• Highly organised with excellent attention to detail and accuracy.
• Confident and professional when communicating with guests by telephone, email and face-to-face.
• Commercially aware, with the confidence to upsell and recommend relevant experiences and services.
• A friendly, proactive team player who remains calm under pressure and is comfortable working independently, remotely, weekends and busy periods.

Due to the rural location, your own transport is essential for office-based working. The role is hybrid, with three days per week based in the Bridport office and the remainder working remotely. Weekend working is also required.

If you’re an organised and personable Reservation Agent looking for your next opportunity in Bridport, with the flexibility of hybrid working, we’d love to hear from you.