Reservations Specialist

Tewkesbury Park Ltd.; Tewkesbury; On-site; GBP 25,200 - 30,800; Full time

Job summary

Tewkesbury Park Ltd. in Tewkesbury is seeking a Reservationist to deliver a luxury guest experience. Responsibilities include managing individual and group bookings, upselling services, and ensuring accurate reservation details. Ideal candidates will have proven experience in luxury hospitality, excellent communication skills, and proficiency with PMS systems. The role is for 40 hours per week, with potential for part-time arrangements. Salary is £28,000 per annum, with the right to work in the UK required.

Qualifications

• Proven experience as a Receptionist/Reservationist within a luxury or four/five-star hotel/resort.
• Strong understanding of luxury guest expectations.
• Ability to work in a fast-paced environment while maintaining composure.

Responsibilities

• Deliver a seamless, guest-focused reservations experience.
• Manage a variety of reservations including individual bookings and group stays.
• Maximise revenue opportunities through upselling rooms and services.

Skills

Excellent communication skills

Strong attention to detail

Experience in luxury hospitality

Confident user of PMS systems

Tools

PMS (Guestline/Rezlynx)

Job description

Responsibilities

• Work collaboratively with colleagues to deliver a seamless, guest-focused reservations experience
• Communicate effectively with the wider sales, front office and operational teams to ensure alignment on bookings and guest needs
• Communicates effectively with guests via email, telephone, and in person, consistently maintaining a professional and approachable manner.
• Demonstrating confidence and clarity when handling telephone conversations, ensuring guests are informed, valued and well assisted at all times.
• Take ownership of individual performance, contributing positively to team success

Product

• Manage a variety of reservations including individual bookings, group stays, sports teams and golf packages
• Provide a personalised booking experience that reflects the hotel’s luxury positioning
• Accurately input and maintain rates, packages and availability within the PMS
• Stay informed on current offers, promotions and services to effectively assist guests

Planning

• Handle day-to-day reservation tasks with a strong focus on accuracy and efficiency
• Confidently use PMS and multi booking systems to include; golf, spa and restaurant
• Ensure all guest profiles and booking details are recorded correctly to support database quality, marketing strategies.

Profit

• Maximise revenue opportunities through upselling rooms, packages and additional services
• Support bookings across all segments, including leisure, group and golf, to drive incremental revenue
• Ensure accuracy in rates and reservations to minimise errors and discrepancies
• Contribute to achieving team revenue targets through attention to detail and proactive selling
• Proven experience as a Receptionist/Reservationist within a luxury or four/five-star hotel/resort.
• Excellent communication skills, both written and verbal
• Strong understanding luxury guest expectations.
• Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
• Strong attention to detail and organisational skills
• Ability to work in a fast-paced environment while maintaining composure
• A calm, professional character who performs well under pressure.
• Passionate about luxury hospitality and personalised service
• Must have the right to work in the UK

The nitty-gritty

LOCATION: Tewkesbury Park, Gloucestershire, GL20 7DN

SALARY: £28,000 per annum

HOURS: 40 hours per week, to include some weekends and early evening viewings.

*Part-time would be considered – 32 hours per week over 4 days