Reservations Agent

The Celtic Collection; Caerleon; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounts on food and hotel stays

Discounted leisure membership

GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Staff appreciation events

Job summary

The Celtic Collection invites applications for a Reservations Agent in Newport. You will join our Sales & Revenue team, handling bookings, enquiries and guest needs to create memorable stays across golf, dining, spa and resort facilities.

Ideal candidates communicate clearly, maintain a professional telephone manner and thrive in a fast-paced, target-driven environment. Permanent, full-time role with attractive benefits and incentives.

Qualifications

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy when handling bookings.
• Ability to work effectively in a busy, target-driven environment.
• Previous experience in reservations, hospitality, or customer contact is preferred but not essential.

Responsibilities

• Manage guest enquiries and reservations via telephone and email.
• Provide accurate information on accommodation, dining, golf, spa and resort facilities.
• Identify opportunities to maximise revenue through upselling and cross-selling.
• Deliver a seamless and personalised booking experience for every guest.
• Work collaboratively with colleagues to achieve guest satisfaction and business objectives.

Skills

Communication skills

Telephone manner

Reservations experience

Attention to detail

Target driven

Job description

Job Title: Reservations Agent

Location: Newport, NP18 1HQ

Contract Type: Permanent

Pay: £12.92 per hour + Incentives & Amazing Benefits

Hours: Full Time

Job ID: req6724

Overview

Join the CelticManor Resort as a Reservations Agent within our Sales & Revenue team. As one of our Hospitality Heroes, you will play an important role in creating exceptional guest experiences from the very first interaction. Working in a fast-paced reservations environment, you will help guests plan memorable stays, golfing experiences, spa breaks and dining experiences while contributing to the commercial success of the business.

Our ideal hero will have

• Excellent communication and customer service skills
• A confident and professional telephone manner
• Previous experience within reservations, hospitality, sales or a customer contact environment (preferred but not essential)
• Strong attention to detail and accuracy when managing bookings
• The ability to work effectively in a busy, target-driven environment

Implementing our 'Yes, We Can' philosophy, you will

• Manage guest enquiries and reservations via telephone and email
• Provide accurate information on accommodation, dining, golf, spa and resort facilities
• Identify opportunities to maximise revenue through upselling and cross-selling
• Deliver a seamless and personalised booking experience for every guest
• Work collaboratively with colleagues to achieve guest satisfaction and business objectives

Berecognised and rewarded

• Access to career development and training from dayone
• Discounts on food and beverage and hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and annual recognition awards

Grow with us

I am equipped, trained and supported to do the best job I can

I am proud to be part of The Celtic Collection and would recommend it to others

I work in an inclusive, friendly and supportive environment

I am encouraged to learn, grow and develop within my role

I am recognised for my contribution and my ideas are valued

I understand our ambition and can contribute to it every day

Additional Information

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.