Reservationist – Full Time – Wyboston

Catering; Wyboston; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Mon-Fri 8:30am-5:30pm

Temporary for a few months

Hospitality and leisure environment

Job summary

Catering in Wyboston is seeking a Temporary Reservationist to join a busy reservations team for a few months. The role covers reservations across bedrooms, spa, golf, restaurants and group bookings, requiring excellent service and accurate record-keeping. Protel or Opera experience is essential.

You'll handle enquiries, upsell services and work with multiple departments to ensure seamless guest experiences, while maintaining detailed guest profiles and payments in the systems.

Qualifications

• Previous experience using Protel or Opera is essential to be considered.
• Experience within reservations, hospitality or a customer-facing environment.
• Excellent communication skills with a professional telephone manner.
• Passion for delivering outstanding customer service and attention to detail.
• Commercial awareness with upselling opportunities.

Responsibilities

• Handle reservations by telephone, email and online across bedrooms, spa, golf, restaurants and group bookings.
• Record and communicate special requests and guest requirements accurately.
• Maintain bookings, guest profiles, payments and correspondence in relevant systems.
• Proactively upsell services including room upgrades, dining, golf, spa and packages.
• Coordinate room allocation and overbooking to maximise occupancy.
• Collaborate with Guest Services, Revenue, Meetings & Events and venue teams for smooth operations.
• Manage group bookings, reports and financial processes per company procedures.
• Handle feedback and complaints professionally while supporting commercial goals.

Skills

Protel

Opera

Reservations experience

Customer service

Telephone etiquette

Tools

Protel

Opera

Property management systems

Job description

Reservationist

Location: Wyboston
Hours: Monday to Friday 8:30am 5:30pm
Duration: Temporary for a few months
Pay: £12.71 per hour

Please note: Previous experience using Protel or Opera is essential to be considered for this opportunity.

Are you an experienced Reservationist looking for a temporary role where every day brings something different?

We’re delighted to be supporting a highly respected hospitality and leisure organisation as they recruit for a Temporary Reservationist to join their busy Reservations team for a few months.

This is an exciting opportunity for someone who enjoys speaking with customers, building relationships and providing exceptional service. You’ll be responsible for handling reservations across bedrooms, spa, golf, restaurants and group bookings, whilst ensuring every guest receives a professional and seamless experience.

Who are we?

Our client is a well-established hospitality and leisure organisation offering a wide range of facilities and experiences, including accommodation, spa, golf, restaurants, events and meetings.

With a strong focus on customer experience, commercial performance and teamwork, you’ll be joining a professional and supportive environment where attention to detail, communication and a positive attitude are highly valued.

Benefits

• Monday to Friday working hours 8:30am 5:30pm.
• Opportunity to work within a highly respected hospitality and leisure organisation.
• Varied role covering accommodation, spa, golf, restaurants and group bookings.
• Professional and supportive working environment.

Duties

• Handle customer enquiries and reservations by telephone, email and online across bedrooms, spa, golf, restaurants and group bookings.
• Deliver exceptional customer service, ensuring special requests and guest requirements are accurately recorded and communicated.
• Maintain accurate bookings, guest profiles, payments and correspondence using the relevant systems.
• Proactively upsell additional services, including room upgrades, dining, golf, spa and packages.
• Coordinate bedroom allocation, room inventory and overbooking situations to maximise occupancy.
• Liaise closely with Guest Services, Revenue, Meetings & Events and venue teams to ensure reservations run smoothly.
• Manage group bookings, reports, administration and financial processes in line with company procedures.
• Handle customer feedback and complaints professionally while supporting wider commercial and operational objectives.

What we would like from you

• Previous experience using Protel or Opera is essential to be considered for this opportunity.
• Previous experience within reservations, hospitality, customer service or a similar customer-facing environment.
• Excellent communication skills and a confident, professional telephone manner.
• A genuine passion for delivering outstanding customer service.
• Strong organisational skills and excellent attention to detail.
• Commercial awareness with the confidence to identify upselling opportunities.
• Good IT skills and the ability to learn new booking or property management systems.
• A positive, proactive and flexible approach, with the ability to remain calm under pressure.
• A strong team player who enjoys building relationships and working collaboratively across different departments.
• Previous experience within a hotel, resort, leisure or hospitality environment would be advantageous, but is not essential.

MKTEMP

OA is an Equal Opportunities Employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

Salary: £12.71/hour Holiday

Job Type: Temporary

Location: Wyboston