Reservationist

Thorpe Park Hotel & Spa; Leeds; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hospitality provider in Leeds is seeking a Reservations Coordinator to be the first point of contact for guests. This role involves managing a busy reservations office, assisting with bookings, and providing exceptional customer service. Candidates should excel in a fast-paced environment, possess strong organizational skills, and have experience in customer-facing roles. The position includes opportunities for career progression and various employee benefits such as a competitive salary and flexible withdrawals of earnings.

Benefits

Competitive salary negotiable dependent on experience

Wagestream - access to wages as you earn

28 days annual leave

Health cash plan

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Qualifications

• Calm under pressure with an excellent telephone manner.
• Proficient in a variety of IT systems.
• Great organizational skills and keen eye for detail.

Responsibilities

• Communicate with potential and repeat guests.
• Manage reservations via telephone and online systems.
• Provide excellent customer service and assist with bookings.

Skills

OpenTable

Multi-line Phone Systems

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Paratransit

POS

Host / Hostess Experience

Office Experience

Filing

Phone Etiquette

Job description

As a Reservations Coordinator you are the first point of contact for guests before they even arrive

You will help to manage our busy reservations office and ensure everything is in place to make sure the guests experience is the best it can be.

Your day to day;

• Spending most of your day communicating with potential and repeat guests
• Using the telephone and online booking systems to seamlessly meet the guests needs
• Providing the best possible customer service to all of our guests be it business or pleasure
• Making and assisting with reservations
• Contributing towards sales for bedroom occupancy targets
• Using your knowledge to showcase the facilities offered at your site

Who are we looking for

We're looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guests expectations.

As Reservations Coordinator you will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous however full training will be provided.

In return we are offering

a rewarding role with scope for career progression along with;

• A competitive salary negotiable dependent on experience
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave
• Health cash plan
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment

Key Skills

OpenTable, Multi-line Phone Systems, Customer Service, Hotel Experience, Hospitality Experience, Computer Skills, Paratransit, POS, Host / Hostess Experience, Office Experience, Filing, Phone Etiquette

Employment Type: Full-Time

Experience: years

Vacancy: 1