Reservation Team Member

AccorHotel; Hounslow; On-site; Full time

Job summary

A leading hotel chain in Hounslow is seeking a Reservations Agent to manage guest inquiries and reservations effectively. The role includes flexible shifts across various times, efficient handling of bookings, and exceptional customer service. Ideal candidates will have prior experience, preferably with Opera, and strong interpersonal skills. This position is full-time and requires a commitment to high service standards.

Qualifications

• Experience in a similar role is an asset.
• Prior experience with Opera or a related system is beneficial.
• Fluency in English is required; additional languages are a plus.

Responsibilities

• Handle guest enquiries for hotel room bookings efficiently.
• Process individual and group reservations following hotel policies.
• Provide customer service and address guest concerns promptly.
• Maintain accurate records for reservations.
• Collaborate with Sales and Front Office teams to maximize occupancy.
• Assist with guest check-ins and check-outs during peak times.

Skills

Customer service

Interpersonal skills

Problem-solving

Fluency in English

Tools

Opera

Job description

Contract: Full-Time (40 hours per week)

Salary: 13.00 per hour

Availability: Flexible shifts including weekends

Job Overview

As a Reservations Agent you will be responsible for handling guest inquiries processing reservations and ensuring a seamless booking experience. This role requires flexibility to work across various shifts including weekends to meet business needs.

Key Responsibilities

• Handle guest enquiries for hotel room bookings efficiently and professionally.
• Process individual and group reservations accurately following hotel policies.
• Provide exceptional customer service and address guest concerns promptly.
• Maintain accurate records and filing systems for reservations.
• Collaborate with the Sales and Front Office teams to maximize occupancy and revenue.
• Assist with guest check-ins and check-outs during peak times asembolso required.
• Adhere to company standards and procedures for correspondence and service delivery.

Additional Information

• Experience is an asset.
• Prior experience working with Opera or a related system.
• Strong interpersonal and problem solving abilities.
• Fluency in English additional languages are a plus.

Remote Work

No

Employment Type

Full-time

Key Skills

Dhcp, Ethernet, Information Technology Sales, Customer Development, ITI

Experience

years

Vacancy

1