Rescue Claims Advisor – Empathetic 24/7 Customer Support

Direct Line Group Careers; Leeds; Hybrid; GBP 25,000; Full time

Job summary

A leading insurance company based in Leeds is looking for a Rescue Claims Advisor to join their dynamic team, offering a starting salary of £24,570 plus benefits. The role involves providing essential support to customers during breakdown claims, handling calls empathetically, and ensuring an efficient claims process. Candidates should have strong communication skills, a team-oriented mindset, and a passion for customer service. The opportunity for hybrid working ensures a perfect blend of office and home life.

Benefits

9% employer contributed pension

50% off home, motor, and pet insurance

FREE Green Flag breakdown cover

Additional optional Health and Dental insurance

Generous holiday allowance

Employee discounts and cashback

Qualifications

• Experience in a customer service role.
• Comfortable using computers and online systems.
• Open to new ideas and ways of working.

Responsibilities

• Handle customer calls with empathy and professionalism.
• Assess immediate needs and set clear expectations.
• Guide customers through the claims process.

Skills

Able to thrive in a busy and changing environment

Strong team player with a positive attitude

Experience with phone systems

Clear and professional telephone manner

Customer service

Good IT skills including Microsoft Outlook and Word

Contact centre experience

Job description

A leading insurance company based in Leeds is looking for a Rescue Claims Advisor to join their dynamic team, offering a starting salary of £24,570 plus benefits. The role involves providing essential support to customers during breakdown claims, handling calls empathetically, and ensuring an efficient claims process. Candidates should have strong communication skills, a team-oriented mindset, and a passion for customer service. The opportunity for hybrid working ensures a perfect blend of office and home life.