Resales Administrator

Connexions Thames Valley; Farringdon; On-site; GBP 31,000 - 33,000; Full time

Job summary

Connexions Thames Valley in London is seeking a Resales Administrator to join our After Sales team and support a range of property transactions including shared ownership resales, equity loans, and staircasing. This full-time, 12-month fixed-term contract is based at The Johnson Building, London, with a salary of £31,320 - £32,968.

The role focuses on accurate record-keeping, CRM usage, legal documentation, and delivering excellent customer service.

Qualifications

• Experience in an administrative or customer service role.
• Experience using CRM systems.
• Experience using Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent telephone and customer service skills.

Responsibilities

• Providing administrative support to the After Sales team.
• Managing customer enquiries via telephone and email.
• Maintaining accurate customer records on CRM systems.
• Preparing, recording, and processing legal documentation.
• Supporting the signing and sealing of legal documents and monitoring completion timescales.
• Assisting customers through post-completion processes.
• Handling customer complaints professionally and efficiently.
• Raising invoices and supporting financial administration.
• Contributing to departmental reporting and data management activities.

Skills

CRM systems

Microsoft Office

Customer service

Time management

Tools

CMS systems

Job description

Location: The Johnson Building, London

Salary: £31,320 - £32,968

Contract Type: 12 Months Fixed-Term Contract

Hours: Full-time, 37.5 hpw

Are you an organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you. We are looking for a Resales Administrator to join our After Sales team and provide essential support across a range of property transactions, including shared ownership resales, equity loans, and staircasing. This is an exciting opportunity to build your career within the housing and property sector while working with a collaborative and supportive team.

About The Role

As a Resales Administrator, you will play a key role in ensuring the smooth administration of after-sales activities. Working closely with internal teams, customers, solicitors, and stakeholders, you will provide high-quality administrative support while ensuring compliance with legal, regulatory, and organisational requirements.

Your Responsibilities Will Include

• Providing administrative support to the After Sales team.
• Managing customer enquiries via telephone and email.
• Maintaining accurate customer records on CRM systems.
• Preparing, recording, and processing legal documentation.
• Supporting the signing and sealing of legal documents and monitoring completion timescales.
• Assisting customers through post-completion processes.
• Handling customer complaints professionally and efficiently.
• Raising invoices and supporting financial administration.
• Contributing to departmental reporting and data management activities.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to manage multiple priorities and work to deadlines.
• A proactive, positive, and collaborative team player.
• Professional, customer-focused, and resilient under pressure.
• An effective communicator with strong written and verbal skills.
• Comfortable building relationships with colleagues and customers alike.

Essential Experience

• Experience in an administrative or customer service role.
• Experience using CRM systems.
• Experience using Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent telephone and customer service skills.

Desirable

• Experience of CMS systems.
• Interest in or experience within the property, housing, or real estate sector.

Why Join Us?

This is a fantastic opportunity to join a team that values collaboration, professionalism, and customer excellence. You'll work within a supportive environment that encourages personal development while helping customers navigate important milestones in their property journey.