Resales Administrator

Metropolitan Thames Valley; Farringdon; On-site; GBP 31,000 - 33,000; Full time

Job summary

Metropolitan Thames Valley is seeking a Resales Administrator to support after-sales activities in a fast-paced environment.

You will manage customer enquiries, maintain CRM records, and assist with legal documentation and post-completion processes, ensuring compliance and accuracy. The role is based at The Johnson Building in London, on a 12-month fixed-term contract, full-time.

Qualifications

• Experience in an administrative or customer service role.
• Experience using CRM systems.
• Experience using Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent telephone and customer service skills.

Responsibilities

• Providing administrative support to the After Sales team.
• Managing customer enquiries via telephone and email.
• Maintaining accurate customer records on CRM systems.
• Preparing, recording, and processing legal documentation.
• Supporting the signing and sealing of legal documents and monitoring completion timescales.
• Assisting customers through post-completion processes.
• Handling customer complaints professionally and efficiently.
• Raising invoices and supporting financial administration.
• Contributing to departmental reporting and data management activities.

Skills

Customer service

Time management

Communication

Organisational skills

Team collaboration

Tools

CRM systems

Microsoft Office

Job description

£31,320 - £32,968 p/a

Temporary - Full Time

Closing date - 28 September 2026

The role

Location: The Johnson Building, London

Contract Type: 12 Months Fixed-Term Contract

Hours: Full-time, 37.5 hpw

Are you an organized administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

About The Role

As a Resales Administrator, you will play a key role in ensuring the smooth administration of after-sales activities. Working closely with internal teams, customers, solicitors, and stakeholders, you will provide high-quality administrative support while ensuring compliance with legal, regulatory, and organisational requirements.

Your Responsibilities Will Include

• Providing administrative support to the After Sales team.
• Managing customer enquiries via telephone and email.
• Maintaining accurate customer records on CRM systems.
• Preparing, recording, and processing legal documentation.
• Supporting the signing and sealing of legal documents and monitoring completion timescales.
• Assisting customers through post-completion processes.
• Handling customer complaints professionally and efficiently.
• Raising invoices and supporting financial administration.
• Contributing to departmental reporting and data management activities.

About You

• Highly organized with excellent attention to detail.
• Able to manage multiple priorities and work to deadlines.
• A proactive, positive, and collaborative team player.
• Professional, customer-focused, and resilient under pressure.
• An effective communicator with strong written and verbal skills.
• Comfortable building relationships with colleagues and customers alike.

Essential Experience

• Experience in an administrative or customer service role.
• Experience using CRM systems.
• Experience using Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent telephone and customer service skills.

Desirable

• Experience of CMS systems.
• Interest in or experience within the property, housing, or real estate sector.

Why Join Us?

This is a fantastic opportunity to join a team that values collaboration, professionalism, and customer excellence. You'll work within a supportive environment that encourages personal development while helping customers navigate important milestones in their property journey.

Department: Development

Last updated:September 14, 2026

Job ref:NTX1235049