Sales Administrator

plymouthcommunityhomes; Plymouth; Hybrid; GBP 21,000 - 34,000; Full time

Benefits offered by this job

Excellent pension scheme

Hybrid working

Onsite gym and changing facilities

Volunteering days

25 days annual leave (+; bank holidays

Employee Assistance Programme

Free flu vaccination

Cycle to Work scheme

Job summary

Plymouth Community Homes is seeking a proactive Sales Administrator to support the Development Team and assist customers from first enquiry through to completion. The role covers shared ownership, Right to Buy, Right to Acquire and open market sales, with a focus on delivering an outstanding customer experience.

You will provide admin support to the Sales Team, be a main contact for customers, arrange viewings, and assist with progression and reporting.

Qualifications

• Experience in housing, property, sales administration or a similar customer-focused role is desirable.

Responsibilities

• Providing administrative support to the Sales Team
• Acting as a key point of contact for customers and sales enquiries
• Arranging property viewings and maintaining customer communication
• Supporting sales progression and completion activities
• Maintaining accurate sales records and reports
• Assisting with sales events, marketing activities and customer surveys
• Delivering excellent customer service across a range of communication channels

Skills

Administrative skills

Organisational skills

Customer service

Communication

Job description

Sales Administrator

Full Time - Fixed Term up to 12 months

At Plymouth Community Homes, we're passionate about helping people access quality homes and thrive within their communities. We're looking for a proactive and customer-focused Sales Administrator to join our Development Team and support customers throughout their home-buying journey.

This is an exciting opportunity to play a key role in;

• Shared Ownership,
• Right to Buy
• Right to Acquire
• and open market sales

Ensuring customers receive an outstanding experience from initial enquiry through to completion.

What You'll Be Doing

• Providing administrative support to the Sales Team
• Acting as a key point of contact for customers and sales enquiries
• Arranging property viewings and maintaining customer communication
• Supporting sales progression and completion activities
• Maintaining accurate sales records and reports
• Assisting with sales events, marketing activities and customer surveys
• Delivering excellent customer service across a range of communication channels

What We're Looking For

• Strong administrative and organisational skills
• Excellent customer service and communication abilities
• Ability to manage competing priorities in a busy environment
• Confidence using Microsoft Office applications
• A proactive approach and ability to work independently and as part of a team

Experience in housing, property, sales administration or a similar customer-focused role is desirable, but we're equally interested in candidates with transferable skills and a passion for delivering excellent service.

Why Join Us?

At PCH, you'll be part of a supportive and inclusive organisation that values its people, invests in development, and offers the opportunity to make a real difference to customers and communities.

We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people.

We are continuing to grow, with a strong focus on providing high-quality, affordable homes and delivering excellent services to our customers.

Our people are at the heart of what we do, and we are proud to offer a supportive and collaborative working environment.

What we can offer you

• Excellent pension scheme with high employer contributions
• Hybrid working and flexible hours through our flexi-time scheme
• Free, fully equipped onsite gym and changing facilities
• 3 days per year for volunteering through our Make a Difference scheme
• 25 days annual leave (rising to 30 days), plus bank holidays and option to buy/sell leave
• Free Employee Assistance Programme, including counselling support
• Free annual flu vaccination
• Cycle to Work scheme
• The opportunity to work in a vibrant part of the South West

We do not accept unsolicited applications or contact from recruitment agencies.

For an informal discussion about this role, please contact Vicki Clarke, Senior Sales Officer on 07584490486

Shortlisting Date: 24th September 2026

Interview Date: 2nd October 2026

We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.

Living and Working in Plymouth