Resales Administrator

Metropolitan Thames Valley; Greater London; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

Metropolitan Thames Valley invites applications for a Resales Administrator in London, working full-time in the After Sales team. This 12-month fixed-term contract offers a structured environment and opportunities to support property transactions such as shared ownership resales, equity loans, and staircasing.

You will manage CRM records, handle customer inquiries, prepare legal documents, and assist with post-completion processes while ensuring compliance with regulatory requirements.

Qualifications

• Experience in an administrative or customer service role.
• Experience using CRM systems.
• Experience using Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent telephone and customer service skills.
• CMS systems experience desirable.
• Interest in or experience within the property sector desirable.

Responsibilities

• Provide administrative support to the After Sales team.
• Manage customer enquiries via telephone and email.
• Maintain accurate customer records on CRM systems.
• Prepare, record, and process legal documentation.
• Support signing and sealing of legal documents and monitor timelines.
• Assist customers through post-completion processes.
• Handle customer complaints professionally.
• Raise invoices and support financial administration.
• Contribute to departmental reporting and data management.

Skills

Attention to detail

Organisational skills

Customer service

Time management

Communication

Tools

CRM systems

Microsoft Office

Job description

Location: The Johnson Building, London

Salary: £31,320 - £32,968

Contract Type: 12 Months Fixed-Term Contract

Hours: Full-time, 37.5 hpw

Are you an organised administrator with excellent attention to detail and a passion for delivering outstanding customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we'd love to hear from you.

We are looking for a Resales Administrator to join our After Sales team and provide essential support across a range of property transactions, including shared ownership resales, equity loans, and staircasing. This is an exciting opportunity to build your career within the housing and property sector while working with a collaborative and supportive team.

About the Role

As a Resales Administrator, you will play a key role in ensuring the smooth administration of after-sales activities. Working closely with internal teams, customers, solicitors, and stakeholders, you will provide high-quality administrative support while ensuring compliance with legal, regulatory, and organisational requirements.

Your responsibilities will include:

• Providing administrative support to the After Sales team.
• Managing customer enquiries via telephone and email.
• Maintaining accurate customer records on CRM systems.
• Preparing, recording, and processing legal documentation.
• Supporting the signing and sealing of legal documents and monitoring completion timescales.
• Assisting customers through post-completion processes.
• Handling customer complaints professionally and efficiently.
• Raising invoices and supporting financial administration.
• Contributing to departmental reporting and data management activities.

About You

We're looking for someone who is:

• Highly organised with excellent attention to detail.
• Able to manage multiple priorities and work to deadlines.
• A proactive, positive, and collaborative team player.
• Professional, customer-focused, and resilient under pressure.
• An effective communicator with strong written and verbal skills.
• Comfortable building relationships with colleagues and customers alike.

Essential Experience

• Experience in an administrative or customer service role.
• Experience using CRM systems.
• Experience using Microsoft Office applications.
• Strong organisational and time management skills.
• Excellent telephone and customer service skills.

Desirable

• Experience of CMS systems.
• Interest in or experience within the property, housing, or real estate sector.

Why Join Us?

This is a fantastic opportunity to join a team that values collaboration, professionalism, and customer excellence. You'll work within a supportive environment that encourages personal development while helping customers navigate important milestones in their property journey.

If you're looking for a role where your organisational skills and customer focus can make a real impact, we'd love to receive your application.