Repairs Team Lead

Vivid Resourcing Ltd; Grimsby; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading repair services company based in Grimsby is seeking a Repairs Team Leader to manage and motivate a team of engineers. The role involves delivering high-quality repairs to customers' homes while ensuring compliance with health and safety standards. The ideal candidate will possess strong technical knowledge of domestic repairs and excellent leadership skills. This role offers the chance to influence operations positively while maximizing customer satisfaction.

Qualifications

• Strong technical knowledge of domestic housing repairs essential.
• Experience in leading and managing teams to meet targets.
• Ability to analyse data for operational efficiency.

Responsibilities

• Lead and motivate a team of engineers to meet targets.
• Ensure compliance with health & safety standards.
• Deliver repairs efficiently while maintaining high customer care.
• Monitor resources to increase productivity.

Skills

Strong technical knowledge of domestic housing repairs

Excellent leadership skills

Organisational skills

Communication skills

Commercial awareness

Adaptability

Proficient in Microsoft Office

Education

Trade qualification (City & Guilds, BTEC Level 3, or equivalent)

Job description

Repairs Team Leader

Role Overview

Lead a team of engineers to deliver high-quality, safe, and efficient repairs to customers’ homes and estates, ensuring work is completed right first time and in line with company vision, policies, and budget. Support empty homes function during peak demand.

Key Responsibilities

• Manage and motivate a team of engineers to meet operational and commercial targets.
• Ensure compliance with health & safety, mandatory training, and risk assessments.
• Deliver repairs efficiently, minimising follow‑on work and maximising first‑time fixes.
• Maintain high standards of customer care and service delivery.
• Monitor resources, tools, and materials to optimise productivity and reduce waste.
• Conduct regular team meetings, one‑to‑ones, and appraisals.
• Handle complaints, disciplinary actions, and ensure policy compliance.
• Manage out‑of‑hours rota and provide emergency escalation support.

Skills & Attributes

• Strong technical knowledge of domestic housing repairs.
• Excellent leadership, organisational, and communication skills.
• Commercial awareness and ability to analyse data for efficiency.
• Customer‑focused, solution‑oriented, and adaptable in a fast‑paced environment.
• Proficient in Microsoft Office and management systems.

Essential Experience & Qualifications

• Trade qualification (City & Guilds, BTEC Level 3, or equivalent) O...