Repairs Surveyor

Amplius; Monkston; Hybrid; GBP 43,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Pension contributions

Cycle to work

Employee Assistance Programme

IT equipment

Volunteer days

Pension scheme

Life assurance

Health cash plan

Generous annual leave

Career development

Job summary

Amplius is seeking a Repairs Surveyor to assess homes, identify defects and oversee repairs through to completion. The role covers travel to properties across locations, with weekly office presence in Milton Keynes and hybrid working options.

You will review customer inquiries, produce clear reports, monitor KPIs and ensure quality, safety, and timely outcomes while delivering excellent customer service and support to the Property Operations team.

Qualifications

• Strong written and verbal communication skills.
• Customer-focused service.
• Commitment to service excellence and delivering a high-quality customer experience.

Responsibilities

• Survey customers' homes, identify property defects and recommend appropriate solutions through to completion.
• Review and respond to customer complaints, making sure commitments are followed through and issues are resolved promptly.
• Produce clear written reports following inspections to support decisions and repair outcomes.
• Monitor repair performance against KPIs, including first-time fix rates, customer satisfaction and job completion times.
• Inspect completed works to check quality and ensure they meet health and safety requirements, building standards and internal policies.
• Manage a portfolio of homes, working with customers, the Customer Service Team, Property Services Management and other colleagues, including supporting the out-of-hours emergency service through the call-out rota.

Skills

Verbal communication

Written communication

Customer service

Service excellence

Education

Level 3 QCF housing management qualification

Job description

The Vacancy

Are you experienced in housing repairs and maintenance? Join our Property Operations team as a Repairs Surveyor, helping keep customers' homes safe, well maintained and repaired to a high standard.

Salary: £44,858.80 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid - weekly office presence in Milton Keynes. This role will involve daily travel to properties in various locations.

You can read about our fantastic colleague benefits here - Amplius colleague benefits

Snapshot of your role

• Survey customers' homes, identify property defects and recommend appropriate solutions through to completion.
• Review and respond to customer complaints, making sure commitments are followed through and issues are resolved promptly.
• Produce clear written reports following inspections to support decisions and repair outcomes.
• Monitor repair performance against KPIs, including first-time fix rates, customer satisfaction and job completion times.
• Inspect completed works to check quality and ensure they meet health and safety requirements, building standards and internal policies.
• Manage a portfolio of homes, working with customers, the Customer Service Team, Property Services Management and other colleagues, including supporting the out-of-hours emergency service through the call-out rota.

What you'll need to thrive in this role

• A building-related qualification or relevant experience, alongside a Level 3 QCF recognised housing management qualification, or a willingness to work towards one.
• Good working knowledge of buildings, associated defects, housing repairs and maintenance.
• Experience of identifying property defects and carrying out surveys or inspections, with the ability to recommend appropriate solutions.
• Strong written and verbal communication skills, with the ability to produce clear reports and provide a customer-focused service.
• A commitment to service excellence and delivering a high-quality customer experience.

Important - DBS clearance, a full UK drivers' licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Closing: 11th November 2026

Interviews in Milton Keynes: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

If you have any questions, please contact the Amplius Talent Team and we'll be happy to assist you.

The Company

Amplius is one of the largest housing providers across the Midlands, East and Southeast of England. We own and manage more than 40,000 homes and deliver a range of quality services, including care and support, specialist housing and home ownership options. We're a team of over 1,300 colleagues driven to have a positive impact on people's lives and provide affordable homes that make a difference.

The Benefits

• Flexible working
• Pension contributions
• Cycle to work scheme
• Employee Assistance Programme
• State of the art IT equipment
• Volunteer days
• Flexible Working
• Pension Scheme
• Life Assurance
• Health Cash Plan
• Generous Annual Leave
• Career Development