Repairs Surveyor

Amplius; Aylesbury; Hybrid; GBP 41,000 - 51,000; Full time

Benefits offered by this job

Car allowance

Hybrid work model

Job summary

Amplius is hiring a Repairs Surveyor to join the Property Operations team. You will survey homes, identify defects, and recommend solutions through completion, while handling customer complaints and producing inspection reports. The role involves travel to various locations and daily coordination with teams.

This full-time, permanent position offers a hybrid working pattern with weekly office presence in Milton Keynes and a base salary of £44,858.80 plus a £2,750.28 car allowance per year.

Qualifications

• Building knowledge of structures and repairs.
• Experience inspecting properties and reporting defects.
• Clear, customer-focused communication and reporting.

Responsibilities

• Survey customers’ homes and identify defects, recommending solutions through to completion.
• Review and respond to customer complaints, ensuring commitments are met.
• Produce written inspection reports to support decisions and repair outcomes.
• Monitor KPIs like first-time fix rates, customer satisfaction and timelines.
• Inspect completed works for quality, safety and compliance with standards.
• Manage a portfolio of homes and coordinate with customers, service teams, and call-out rota.

Skills

Building knowledge

Property repair experience

Communication skills

Education

Level 3 QCF housing management qualification

Willingness to work towards qualification

Job description

Full Time, Permanent

Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity

Are you experienced in housing repairs and maintenance? Join our Property Operations team as a Repairs Surveyor, helping keep customers’ homes safe, well maintained and repaired to a high standard.

Salary: £44,858.80 (plus car allowance of £2,750.28) per year

Contract: Permanent, full time

Your week: 36.25 hours - Monday to Friday 9am to 5.15pm

Location: Hybrid - weekly office presence in Milton Keynes. This role will involve daily travel to properties in various locations.

Snapshot of your role

• Survey customers’ homes, identify property defects and recommend appropriate solutions through to completion.
• Review and respond to customer complaints, making sure commitments are followed through and issues are resolved promptly.
• Produce clear written reports following inspections to support decisions and repair outcomes.
• Monitor repair performance against KPIs, including first-time fix rates, customer satisfaction and job completion times.
• Inspect completed works to check quality and ensure they meet health and safety requirements, building standards and internal policies.
• Manage a portfolio of homes, working with customers, the Customer Service Team, Property Services Management and other colleagues, including supporting the out-of-hours emergency service through the call-out rota.

What you’ll need to thrive in this role

• A building-related qualification or relevant experience, alongside a Level 3 QCF recognised housing management qualification, or a willingness to work towards one.
• Good working knowledge of buildings, associated defects, housing repairs and maintenance.
• Experience of identifying property defects and carrying out surveys or inspections, with the ability to recommend appropriate solutions.
• Strong written and verbal communication skills, with the ability to produce clear reports and provide a customer-focused service.
• A commitment to service excellence and delivering a high-quality customer experience.

Important - DBS clearance, a full UK drivers’ licence, access to your own vehicle, and right to work in the UK are essential requirements. We do not provide sponsorship.

Please read the attached Job Description before applying so you get the full scope of the role.

Closing: 11th November 2026

Interviews in Milton Keynes: TBC

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities